Larencia Walker
Wellington,FL
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any desired role. Willing to enhance my Career field to be successful.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Ojexa Beauty Store
07.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Customer Service Representative
Retro Fitness Gym
02.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Payment processing
- Refund handling
- Strong numeracy
- Attention to detail
Timeline
Customer Service Cashier
Ojexa Beauty Store
07.2024 - Current
Customer Service Representative
Retro Fitness Gym
02.2024 - 06.2024
High School Diploma -
Palm Beach Central High School
Similar Profiles
Andrea PokuAndrea Poku
Cashier/Retail Shift Leader at Beauty Plus Beauty Supply StoreCashier/Retail Shift Leader at Beauty Plus Beauty Supply Store
Terrisha HoldippTerrisha Holdipp
Floor Assistant & Cashier at Paradise Beauty Supply StoreFloor Assistant & Cashier at Paradise Beauty Supply Store
Gloria Magnificat BigoshiGloria Magnificat Bigoshi
Sales Associate at Cloré Beauty Supply storeSales Associate at Cloré Beauty Supply store