Larexis Rivera
Oviedo,FL
Summary
Highly motivated and versatile professional with a strong foundation in criminal justice and over four years of combined experience in training, customer service, and career advising. Proven ability to deliver exceptional support, facilitate team development, and effectively communicate with diverse individuals. Skilled in problem-solving, research, and organization, with a commitment to achieving results and maintaining high standards of professionalism. Adept at multitasking in fast-paced environments and bringing a detail-oriented, client-focused approach to every role. Seeking opportunities to leverage my skills in a dynamic freelance or paralegal capacity.
Overview
9
9
years of professional experience
Work History
Career Services Advisor
Ultimate Medical Academy
05.2024 - Current
- Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
- Contributed to a welcoming and inclusive environment by actively promoting diversity and inclusion initiatives within the Career Services department.
- Leveraged social media platforms as effective career and professional-development tools to help candidates secure employment opportunities.
- Facilitated connections between students and potential mentors within their chosen fields by leveraging existing networks both internally at the university level as well as externally at the industry level.
Customer Service Representative
Advanced Diabetes Supplies
12.2020 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Site Trainer
Secure Transportation
04.2016 - 09.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Associate Of Arts And Sciences - Criminal Justice
Kaiser University
Lauderhill, FL09.2016
Skills
- Strong communication skills
- Organizational growth
- Collaborative teamwork
- Client relationship building
- Bilingual
Timeline
Career Services Advisor
Ultimate Medical Academy
05.2024 - Current
Customer Service Representative
Advanced Diabetes Supplies
12.2020 - 04.2024
Site Trainer
Secure Transportation
04.2016 - 09.2020
Associate Of Arts And Sciences - Criminal Justice
Kaiser University