Larhonda White
Waynesboro,GA
Summary
Highly-motivated experienced employee with desire to take on new challenges. Skilled in strong work ethic,effective communication skills, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Office Associate
Medical Specialist
Waynesboro, Ga
04.2022 - 02.2025
- Answered phone and routed calls to appropriate team members.
- Managed accounts receivable and payable activities, including preparing invoices and reconciling payments.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Accepted and processed payments from customers in person and over telephone.
Remote Customer Service Agent
Progressive Insurance
Augusta, GA
06.2018 - 04.2021
- Provided top quality control and eliminated downtime to maximize revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed high-volume of inbound and outbound customer calls.
Remote Call Center Agent
Cosco
Augusta, Georgia
01.2013 - 06.2018
- Corrected issues by giving agents targeted and highly constructive feedback.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers about potential service upgrades, new services and account changes.
- Managed high-volume of inbound and outbound customer calls.
- Assisted callers per week in fast-paced environment.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Burke County High School
Waynesboro, Ga 05-2007
Skills
- Effective communication
- Attention to detail
- Time management
- Flexibility
- Customer service
- Technology Literacy
- Ability work independently
- Data entry
Certification
- CPR CERTIFIED
- CERTIFIED PHELEBOTOMIST
Timeline
Business Office Associate
Medical Specialist
04.2022 - 02.2025
Remote Customer Service Agent
Progressive Insurance
06.2018 - 04.2021
Remote Call Center Agent
Cosco
01.2013 - 06.2018
High School Diploma -
Burke County High School
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