Shayla McKenzie
Eastover,SC
Summary
Business Office Assistant with exceptional organizational skills. many years of experience prioritizing office-related responsibilities.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Business Office Associate
Lexington Medical Center
Columbia, South Carolina
12.2024 - Current
- • Answered phones and scheduled/rescheduled appointments to
- optimize office operations at Lexington Family Practice.
- • Checked patients in and out using EPIC, ensuring accurate record-keeping.
- • Facilitated internal and external referrals, contributing to streamlined patient services.
- • Leveraged three-plus years of experience to adapt to diverse administrative tasks.
- Processed insurance claims and verified patient eligibility for services.
- Assisted patients with billing inquiries and payment arrangements.
- Trained new staff on office procedures and software applications.
- Prepared bank deposits and reconciled bank statements.
Medical Receptionist
Palmetto Primary Care Physicians
Columbia, South Carolina
12.2023 - 12.2024
- • Executed patient check-in and check-out procedures to facilitate smooth operations.
- • Organized appointment scheduling to enhance patient flow and accessibility.
- • Handled co-pay collections and account balance inquiries efficiently.
- • Responded to phone calls with professionalism and clarity.
- • Processed paperwork by scanning, faxing, and printing essential medical documentation.
- • Leveraged eClinicalWorks system for effective patient data management.
- • Exhibited dedication through consistent punctuality and attendance at the workplace.
- • Strived for high patient satisfaction by delivering exceptional service.
Dental Receptionist
Creston Dental And Braces
Sumter, South Carolina
01.2023 - 12.2023
- • Ensured friendly greetings for patients upon arrival at Creston Dental and Braces.
- • Managed check-in and check-out processes using Dentrix software for efficiency.
- • Coordinated appointment scheduling and reminders to optimize patient attendance.
- • Accurately gathered patient demographics, co-pays, and outstanding balances.
- • Verified insurance coverage for new and existing patients while processing claims promptly.
- • Focused on creating a comfortable atmosphere, enhancing overall patient satisfaction.
Customer Service Representative
Foundever
Sumter, South Carolina
08.2021 - 12.2022
- • Served as customer service representative in Bank of America's small business deposits division.
- • Established trust through empathetic interactions with clients on calls.
- • Encouraged utilization of self-service options to streamline client experiences.
- • Managed account maintenance tasks like stop payments and debit card orders efficiently.
- • Educated clients on policies to promote informed decision-making.
- • Resolved issues related to billing disputes, fraud claims, and complaint filings effectively.
Education
Lower Richland High School
Hopkins, SCSkills
- EPIC charting
- Appointment scheduling
- Patient record management
- Insurance verification
- Claims processing
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Professionalism
- Cash reconciliation
- Microsoft office mastery
- Customer satisfaction
- Organizational expertise
Timeline
Business Office Associate
Lexington Medical Center
12.2024 - Current
Medical Receptionist
Palmetto Primary Care Physicians
12.2023 - 12.2024
Dental Receptionist
Creston Dental And Braces
01.2023 - 12.2023
Customer Service Representative
Foundever
08.2021 - 12.2022
Lower Richland High School