Shayla Mckenzie
Eastover,SC
Summary
Experienced customer service specialist with a strong background in medical and dental office settings. Demonstrates proficiency in multitasking, teamwork, and utilizing Microsoft Word, Excel, and PowerPoint. Known for maintaining composure in fast-paced environments and delivering patient-focused care. Dedicated to professional growth and operational efficiency.
Overview
4
4
years of professional experience
Work History
Business Office Associate
Lexington Medical Center
Columbia, SC
12.2024 - Current
- Answered phones and scheduled/rescheduled appointments to optimize office operations at Lexington Family Practice.
- Checked patients in and out using EPIC, ensuring accurate record-keeping.
- Facilitated internal and external referrals, contributing to streamlined patient services.
- Leveraged three-plus years of experience to adapt to diverse administrative tasks.
Medical Receptionist
Palmetto Primary Care Physicians
Columbia, SC
12.2023 - 12.2024
- Executed patient check-in and check-out procedures to facilitate smooth operations.
- Organized appointment scheduling to enhance patient flow and accessibility.
- Handled co-pay collections and account balance inquiries efficiently.
- Responded to phone calls with professionalism and clarity.
- Processed paperwork by scanning, faxing, and printing essential medical documentation.
- Leveraged eClinicalWorks system for effective patient data management.
- Exhibited dedication through consistent punctuality and attendance at the workplace.
- Strived for high patient satisfaction by delivering exceptional service.
Customer Service Representative
Foundever
Sumter, SC
01.2023 - 12.2023
- Served as customer service representative in Bank of America's small business deposits division.
- Established trust through empathetic interactions with clients on calls.
- Encouraged utilization of self-service options to streamline client experiences.
- Managed account maintenance tasks like stop payments and debit card orders efficiently.
- Educated clients on policies to promote informed decision-making.
- Resolved issues related to billing disputes, fraud claims, and complaint filings effectively.
Front Desk Dental Receptionist
Wesmark Family Dentistry
Sumter, SC
08.2021 - 12.2022
- Ensured friendly greetings for patients upon arrival at Wesmark Family Dentistry.
- Managed check-in and check-out processes using Dentrix software for efficiency.
- Coordinated appointment scheduling and reminders to optimize patient attendance.
- Accurately gathered patient demographics, co-pays, and outstanding balances.
- Verified insurance coverage for new and existing patients while processing claims promptly.
- Focused on creating a comfortable atmosphere, enhancing overall patient satisfaction.
Education
High school diploma - undefined
Lower Richland High School
Hopkins, SC06.2020
Skills
- Organizational skills
- Medical terminology
- EMR and EHR systems
- Sterilization techniques
- Epic software proficiency
- EClinicalWorks expertise
- Medical office operations
- OSHA compliance
- Patient interaction strategies
- Writing proficiency
- Dental receptionist experience
- Leadership abilities
- Insurance verification processes
- Dentrix knowledge
- Multi-line phone management
- Medical records handling
- ICD-9 and ICD-10 coding
- Medical receptionist skills
- Dental terminology understanding
- HIPAA regulations awareness
- dental insurance processing
- Microsoft Office suite proficiency
Timeline
Business Office Associate
Lexington Medical Center
12.2024 - Current
Medical Receptionist
Palmetto Primary Care Physicians
12.2023 - 12.2024
Customer Service Representative
Foundever
01.2023 - 12.2023
Front Desk Dental Receptionist
Wesmark Family Dentistry
08.2021 - 12.2022
High school diploma - undefined
Lower Richland High School