Melody Johnson
West Columbia,SC
Summary
Experienced and dependable Business Office Associate with 10 years of success in a fast-paced medical office environment. Known for being highly organized, adaptable, and an excellent problem solver with a strong work ethic. Skilled in patient check-ins, appointment scheduling, and healthcare software, including Epic and MyChart. Dedicated to providing exceptional service and building positive relationships with patients and staff.
Overview
10
10
years of professional experience
Work History
Business Office Associate
Lexington Family Practice White Knoll
09.2015 - Current
- Greet and check in patients for daily appointments and walk-in visits with professionalism and care.
- Obtain and scan all required registration items, ensuring accurate and updated patient records.
- Assist patients with MyChart enrollment and troubleshooting; message provider pools based on patient needs.
- Efficiently schedule appointments for nine providers, balancing accuracy and timeliness.
- Resolve issues in the work queue and perform consistent data entry using Epic and other systems.
- Build strong relationships with patients by providing attentive, courteous service.
- Thrive in a fast-paced environment while maintaining a high level of accuracy and calm.
Education
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SCSkills
- Patient Registration & Check-In
- Appointment Scheduling for Multiple Providers
- MyChart Support & Patient Communication
- Epic & EHR Data Entry
- Front Office Operations
- Problem Resolution & Queue Management
- Fast-Paced Multitasking
- Teamwork & Cooperation
- HIPAA Compliance
- Epic
- MyChart
- Microsoft Outlook
- Google Chrome
Timeline
Business Office Associate
Lexington Family Practice White Knoll
09.2015 - Current
High School Diploma -
Myrtle Beach High School
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