Nichole Collins
Tacoma
Summary
Dedicated Customer Service Representative with strong experience in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively within teams and contribute to business growth through strategic partnerships. Committed to delivering exceptional service and driving company success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Business Office Associate
CarMax
Puyallup
03.2025 - Current
- Processed incoming payments from customers using a variety of payment methods.
- Processed vehicle titles and registrations accurately and efficiently.
- Coordinated with team members to resolve customer issues promptly.
- Trained new associates on office procedures and customer service standards.
- Managed daily office operations and ensured smooth workflow.
- Supported management in implementing process improvements for efficiency.
- Analyzed key performance indicators to identify effective strategies.
Construction Flagger
AWP Safety
Lakewood
08.2024 - 03.2025
- Directed traffic flow at construction sites to ensure the safety of workers and motorists
- Executed signage and flagging techniques to direct vehicles safely through work zones, enhancing overall site safety
- Coordinated with construction crew to ensure effective traffic control, facilitating smooth operations and worker safety
- Monitored and adjusted traffic patterns to minimize congestion
Direct Care Staff
The Coffee Oasis
Tacoma
12.2022 - 06.2023
- Delivered direct care and support to individuals with disabilities, enhancing safety, well-being, and personal growth
- Facilitated daily living activities for individuals, including bathing, dressing, grooming, and meal preparation, to promote independence
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Encouraged participation in recreational activities, fostering socialization and community integration
Delivery Driver
Amazon DSP
Lakewood
11.2022 - 05.2023
- Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
- Maintained accurate delivery records and completed required paperwork to support operational efficiency
- Followed all safety protocols and traffic laws while operating delivery vehicle
- Managed and optimized delivery routes, improving time and fuel efficiency
- Resolved customer inquiries and concerns promptly, enhancing customer satisfaction
- Handled customer inquiries and concerns professionally, resolving issues promptly
- Maintained cleanliness and organization of delivery vehicle at all times
Customer Service Representative
Enterprise Holdings
Parkland
07.2021 - 11.2022
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Established rapport with customers through active listening, empathy, and personalized interactions, fostering long-term customer relationships
- Guided customers in navigating company website, troubleshooting technical issues, and placing orders online to enhance user experience
- Engaged in regular training sessions to maintain knowledge of product features, policies, procedures, and industry trends for improved service delivery
- Applied wax, polish, and protective coatings to enhance the appearance of vehicles' paintwork
- Performed thorough cleaning and detailing of vehicles, including interior vacuuming, upholstery shampooing, and exterior washing
Warehouse Stocker
Restaurant Depot
Fife
03.2019 - 02.2021
- Utilized forklifts and other equipment to safely transport and store merchandise
- Operated forklifts and equipment to transport and store merchandise safely and efficiently
- Implemented an efficient labeling system that improved inventory tracking by XX%
- Implemented labeling system that enhanced inventory tracking accuracy and speed
- Trained new employees on stocking procedures and safety guidelines to ensure compliance and efficiency
Customer Service Representative
Jersey Mike's
University Place
06.2018 - 10.2019
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
Education
Some college - Business
Tacoma Community College
High school diploma -
Wilson High School
Tacoma, WASkills
- Microsoft Excel
- Microsoft Word
- Data entry
- Quality assurance
- Office experience
- Problem Solving
- Attention to detail
- Organized
- Fast learner
- Teamwork
- Collaboration
- Customer service
- Communication
- Effective communication
- Hardworking
Certification
- Flagger Certification, Present to 06/01/26
- CPR Certification, 06/01/23 to 06/01/26
- Cpr and first aid training
Languages
American Sign Language, Intermediate
Personal Information
American Sign Language, Intermediate
Timeline
Business Office Associate
CarMax
03.2025 - Current
Construction Flagger
AWP Safety
08.2024 - 03.2025
Direct Care Staff
The Coffee Oasis
12.2022 - 06.2023
Delivery Driver
Amazon DSP
11.2022 - 05.2023
Customer Service Representative
Enterprise Holdings
07.2021 - 11.2022
Warehouse Stocker
Restaurant Depot
03.2019 - 02.2021
Customer Service Representative
Jersey Mike's
06.2018 - 10.2019
Some college - Business
Tacoma Community College
High school diploma -
Wilson High School