Lariah Brooks
Oak Point,TX
Summary
Driven professional with enhancing customer satisfaction at Wal Mart and The Cove through exceptional service and helping customers with complex issues. Skilled in customer service with Great communication and computer skills, demonstrated by efficiently managing front desk operations and financial transactions. Achieved increased customer satisfaction ratings from customers, showcasing strong time management and attention to detail. Being a team player and getting along with management and coworkers is very important.
Overview
1
1
year of professional experience
Work History
Associate
Wal Mart
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Front Desk
The Cove At The Lakefront
09.2023 - 06.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05.2024
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Timeline
Front Desk
The Cove At The Lakefront
09.2023 - 06.2024
Associate
Wal Mart
High School Diploma -
Little Elm High School