Larija Gjelaj
Fort Mill,SC
Summary
Operations manager with experience driving operational efficiency, team development, and customer experience. Brings a balanced, people-centered approach to leadership—combining clear processes, thoughtful communication, and collaborative teamwork to support strong performance and consistency. Skilled in multi-location operations, cross-functional collaboration, and maintaining high operational standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
General Manager
Barry's
Miami Beach, FL
05.2024 - 11.2025
- Led daily operations for a high-volume fitness studio, ensuring efficiency, customer satisfaction, and strong team performance.
- Oversaw scheduling, staffing, and membership services to support client retention and operational flow.
- Implemented operational improvements that enhanced member experience and supported stronger retention and recurring revenue.
- Fostered collaboration across multiple studios, maintaining consistent brand standards and service quality.
Delivery Mobile Operations Specialist
Rivian
Doral, FL
11.2023 - 05.2024
- Coordinated vehicle deliveries and customer appointments, ensuring seamless, personalized buyer experiences.
- Guided clients through the ordering and delivery process, addressing concerns and ensuring documentation accuracy.
- Maintained effective, timely communication to support customer satisfaction and brand trust.
Assistant Manager
Barry's
Miami Beach, FL
04.2021 - 05.2024
- Worked closely alongside the General Manager to support daily studio operations, staff oversight, and overall business performance.
- Assisted in training new employees, ensuring they were equipped with strong customer service skills and operational knowledge.
- Supported ordering and inventory processes to keep studio supplies organized and fully stocked.
- Engaged directly with members to enhance their studio experience, strengthen retention, and uphold brand standards.
Assistant Operations Manager
Free People
Miami Beach, FL
12.2018 - 04.2021
- Ensured smooth store operations including inventory management, staffing coordination, and loss prevention.
- Collaborated with leadership on visual merchandising to maintain strong brand presentation.
- Trained new employees to support a knowledgeable, efficient, and service-focused team.
- Helped drive sales and increase conversion by engaging customers, supporting floor coverage, and reinforcing selling strategies.
Assistant Manager
Beach Bunny Swimwear
Miami Beach, FL
08.2017 - 12.2018
- Drove sales performance while supporting team development and customer engagement.
- Maintained store aesthetics, product visibility, and inventory integrity.
- Assisted with ordering and introducing new product to align with seasonal trends and customer demand.
- Helped plan and host brand events to increase visibility, engagement, and store traffic.
Assistant Store Manager
Steve Madden
Miami Beach, FL
03.2015 - 08.2017
- Supported sales leadership through staff training, merchandising, and operational efficiency.
- Focused on achieving and exceeding sales targets while delivering strong customer service.
- Assisted with shipment deliveries, processing inventory, and organizing back-of-house operations to maintain workflow efficiency.
Education
Oakland Community College
Auburn Hills, MISkills
- Operations management
- Team development
- Problem solving
- Cross-functional teamwork
- Customer service
- Ensuring operational guidelines
References
References available upon request
Timeline
General Manager
Barry's
05.2024 - 11.2025
Delivery Mobile Operations Specialist
Rivian
11.2023 - 05.2024
Assistant Manager
Barry's
04.2021 - 05.2024
Assistant Operations Manager
Free People
12.2018 - 04.2021
Assistant Manager
Beach Bunny Swimwear
08.2017 - 12.2018
Assistant Store Manager
Steve Madden
03.2015 - 08.2017
Oakland Community College