Larileisy Calzadilla
Miami,FL
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
2
2
years of professional experience
Work History
Lease to Own Agent
Aaron's
Miami, FL
01.2024 - Current
- Answered customer questions regarding pricing, product availability, and usage recommendations to ensure a positive buying experience.
- Managed client inquiries and issues via phone and email to ensure high-quality service.
- Delivered efficient and professional customer service by responding promptly to inquiries and complaints.
- Maintained accurate records of customer interactions, processed customer accounts, and filed documents.
- Implemented accurate payment processing techniques in strict adherence to company standards for cash, check, and credit card transactions.
- Ensured accurate processing of returns, exchanges, and refunds by strictly adhering to established procedures.
Customer Service Supervisor
Fresco y Mas
Miami, FL
05.2022 - 02.2024
- Ensured customer satisfaction by offering a welcoming and friendly environment.
- Efficiently operated cash registers to complete payment transactions for various goods and services.
- Maintained accurate cash drawer balances at the conclusion of every work shift.
- Offered assistance to customers seeking specific products within the store.
- Managed the replenishment of stock to ensure availability of products for customers.
- Provided customers with information on product pricing and responded to inquiries about available products and services in the store.
- Trained team members on best practices and protocols to maximize productivity.
- Provided guidance to staff in addressing challenging issues.
- Addressed customer concerns by resolving complaints and providing answers to inquiries.
Cashier Supervisor
Family Dollar
Miami, FL
04.2023 - 01.2024
- Maintained daily management of cashier duties to ensure the accuracy of all financial transactions.
- Provided comprehensive training to new employees on the operation of POS systems, store policies and procedures, safety protocols, and customer service standards.
- Ensured consistent accuracy of register tills through routine auditing.
- Maintained organization through regular shelf stocking and post-shift cleanup.
- Achieved compliance with all legal requirements in relation to cash management.
- Identified and resolved inconsistencies between actual inventory levels and digital documentation through meticulous analysis.
Cashier
Presidente Supermarkets
Miami, FL
03.2022 - 05.2022
- Interacted with customers, providing product information and addressing inquiries.
- Verified customers' eligibility to purchase alcohol and tobacco products based on legal age requirements.
- Executed cash register operations with precision and proficiency in processing payments via diverse methods like cash, check, credit card, gift card and automatic debit.
- Counted and confirmed accurate cash drawer balances prior to commencing shift.
Education
Doctor of Dental Medicine - Dental Assisting
Praxis Institute
Miami, FL01-2025
High School Diploma -
IPU Capitan Roberto Rodriguez
Santa Clara, Cuba06-2017
Skills
- Customer service abilities
- Customer Complaint Resolution
- Critical Thinking
- Call Management
- Sales closing
- Strong communication abilities
- Recordkeeping proficiency
- Problem-solving skills
- Organizational Skills
- Team Building and Leadership
Timeline
Lease to Own Agent
Aaron's
01.2024 - Current
Cashier Supervisor
Family Dollar
04.2023 - 01.2024
Customer Service Supervisor
Fresco y Mas
05.2022 - 02.2024
Cashier
Presidente Supermarkets
03.2022 - 05.2022
Doctor of Dental Medicine - Dental Assisting
Praxis Institute
High School Diploma -
IPU Capitan Roberto Rodriguez