Summary
Overview
Work History
Skills
Timeline
Generic

Larissa Dockery

Newton,UT

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

31
31
years of professional experience

Work History

Customer Service

Lewiston Movie Theater
07.2024 - Current
  • Ensure guests receive exceptional service
  • Operate POS system, including proper handling of and responsibility for the accuracy of the cash drawer and deposits
  • Answer phone calls and questions from guests in a professional manner
  • Operate, prepare, and clean all concession-related equipment
  • Comply with local, state, and federal food safety laws
  • Manage crowd control and assist guests as necessary
  • Report any problems, discrepancies, or unusual situations at the theatre to management.
  • Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
  • Prepare food, operate cooking, warming, and popping equipment
  • Monitor safety and security issues (trip hazards, lighting, etc.)
  • Assist with all opening and closing duties
  • Perform other work-related duties as assigned

Substitute Custodial Sweeper

Lewiston Elementary
08.2013 - Current
  • Fill in for the school custodian as needed
  • Maintain the appearance of the school
  • Performs general cleaning and janitorial duties in the facility
  • Maintain restrooms, breakrooms, hallways, classrooms, and other various spaces
  • Wash windows: interior windows daily and exterior windows monthly
  • Clean floors throughout the school (dusting, sweeping, vacuuming, mopping, etc.). Floor scrubbing and buffing as needed
  • Clean up spills with appropriate equipment
  • Take out trash from throughout the building and clean up trash on the exterior of the school
  • Performs limited grounds maintenance
  • Stock supplies as needed

Preschool - Paraprofessional

Cache County School District, Lewiston Elementary
08.2012 - Current
  • Perform teaching-related tasks in support of the classroom teacher
  • Work alongside teachers, providing support to make classrooms more inclusive
  • Ensure the safety, well-being, and learning of students.
  • Supervise creative play, snacks, and allergies
  • General clerical functions (e.g., copying, filing, data entry, etc.)
  • Respond to emergencies (e.g., injured student, fights, etc.)
  • Prepare reports and observations (e.g., accidents, fights, inappropriate social behavior, violations of rules, safety conditions, etc.) to communicate information to parents and appropriate administrative personnel
  • Support classroom teacher and other school personnel in implementing curriculum and teaching methodologies.
  • Aspen Training certified

Dental Assistant

Dr. Brian P Callahan D.D.S.
01.1999 - 01.2002
  • Performed general clinic administrative work and maintenance,
  • Followed safety, health, and sterilization standards
  • Completed lab work under the direction of the dentist.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Took and processed X-rays
  • Maintained room Inventory and ordered supplies
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Dental Assistant

Dr. Scott Danley D.D.S.
01.1997 - 01.1999
  • Cleaned and sanitized dental tools and equipment,
  • Straightened treatment rooms, and restocked supplies
  • Prepped for next patient and maintain health and safety practices

Dental Assistant

Dr. Samuel Perry D.M.D.
01.1994 - 01.1997
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Skills

  • Adherence to high customer service standards
  • Relationship building, Strong communication skills, Positive role model and mentor
  • Time management, Strong work ethic, Excellent customer service
  • Positive attitude, Attention to detail, Critical thinking
  • Teamwork and collaboration, Time management, Problem-solving skills
  • Multi-tasking strength, Reliable and punctual

Timeline

Customer Service

Lewiston Movie Theater
07.2024 - Current

Substitute Custodial Sweeper

Lewiston Elementary
08.2013 - Current

Preschool - Paraprofessional

Cache County School District, Lewiston Elementary
08.2012 - Current

Dental Assistant

Dr. Brian P Callahan D.D.S.
01.1999 - 01.2002

Dental Assistant

Dr. Scott Danley D.D.S.
01.1997 - 01.1999

Dental Assistant

Dr. Samuel Perry D.M.D.
01.1994 - 01.1997

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Larissa Dockery