Larissa Espinoza
Kern
Summary
Results-oriented food service worker recognized for a positive attitude and strong attention to detail. Proven ability to manage high-pressure situations while maintaining exceptional service standards and supporting team success.
Overview
10
10
years of professional experience
Work History
Food Service Worker
Rock and Wings
Bakersfield, CA
10.2019 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining strong communication with kitchen staff.
- Trained new team members on menu knowledge and service protocols.
- Streamlined order processing, reducing wait times for customers during peak hours.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Developed strong relationships with regular patrons, increasing loyalty and engagement.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Waitress
LaCosta Mariscos
Bakersfield, CA
06.2016 - 09.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on menu items, service standards, and operational procedures.
Education
High School Diploma -
Foothill High School
Bakersfield06-2006
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Cash register operation
- Working with diverse people
Timeline
Food Service Worker
Rock and Wings
10.2019 - Current
Waitress
LaCosta Mariscos
06.2016 - 09.2019
High School Diploma -
Foothill High School