Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LARISSA FELIX GONZALEZ

Phoenix,AZ

Summary

Adaptable Psychology student with a diverse understanding of different concepts including Memory and Cognition, Developmental Psychology, Psychology of Criminal Investigations, Forensic Psychology, and Personality Theory/Research. Through these academic pursuits, I have gathered an inclusive background in a variety of aspects of Psychology and I anticipate applying these aspects in teaching or research settings.

Overview

2
2
years of professional experience

Work History

Credit Assistance Specialist

Bank of America
09.2024 - Current
  • Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
  • Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
  • Determines the right solution for the client while staying within collections compliance guidelines
  • Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
  • Achieves quality standards and meets key performance indicators
  • Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Front Desk Assistant/ Counseling Department

Glendale Community College
10.2022 - 12.2023
  • Provide administrative assistance for the front desk in the Counseling Department
  • Deliver exceptional customer service to a diverse student population in a fast-paced setting
  • Greet and welcome students, staff, inquiring individuals, and community members
  • Showcase adaptability by responding to crisis calls or walk-ins to meet with counselors
  • Keep student information private utilizing confidentiality procedures and policies
  • Assist with scheduling appointments for students to meet with assigned counselors
  • Provide training to help new hires upon onboarding to keep procedures streamlined
  • Handle responsibility of scheduling appointments through Google Calendar and Google Meet
  • Utilize Google Sheets daily to track all scheduled appointments for data purposes
  • Prepare required paperwork such as student data card upon each appointment
  • Respond to incoming student emails who are seeking to meet with counselors
  • Determine delivery format of appointment such as: in-person, virtual or via phone call
  • Answer phone calls in order to provide assistance and seek solutions for students
  • Conduct outreach to scheduled students to confirm/reschedule appointments
  • Responsible for keeping students safe and abide by campus safety procedures
  • Organize student files and sensitive documentation in a timely manner
  • Stay in constant communication with supervisor to follow expectations
  • Provide translation assistance for individuals needing assistance from English to Spanish

Education

Psychology (BS) - Psychology

Arizona State University
Glendale, AZ
12.2025

Associate of Art - Psychology with Emphasis in Science

Glendale Community College
Glendale, AZ
12.2024

High School Diploma -

Paradise Valley High School
Phoenix, AZ
05.2022

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Languages

Spanish
Professional Working

Timeline

Credit Assistance Specialist

Bank of America
09.2024 - Current

Front Desk Assistant/ Counseling Department

Glendale Community College
10.2022 - 12.2023

High School Diploma -

Paradise Valley High School

Psychology (BS) - Psychology

Arizona State University

Associate of Art - Psychology with Emphasis in Science

Glendale Community College

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LARISSA FELIX GONZALEZ