Summary
Overview
Work History
Education
Skills
Skill Sets
Timeline
Generic

Larissa Jackson

Tampa,FL

Summary

I am a driven and energetic sales professional with over four years of experience. My key focus has been strong communication skills, active listening, negotiation, and effective time management. I have a proven track record of driving revenue growth and exceeding sales targets. I am experienced in managing high-value accounts and providing exceptional customer service to enhance client satisfaction. I am skilled in generating and following up on quotes, converting leads into sales, and implementing effective sales strategies. I also prioritize building strong relationships with clients, understanding their needs, and delivering tailored solutions. I am committed to continuous improvement and staying informed about industry trends to optimize sales performance.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

Motion Industries
Plant City, FL
01.2024 - Current
  • Provide assistance with managing home accounts.
  • Handle cold calls and emails related to order inquiries.
  • Deliver accurate product quotes to improve customer satisfaction.
  • Apply good judgment while assisting customers.
  • Adhere to business protocols by following and established business processes and procedures.
  • Handle high-dollar quotes, and follow up with customers to ensure successful completion of sales to their satisfaction.
  • Consistently follow up on high-value quotes, resulting in a monthly increase in sales, and improving the branch's sales quota.
  • Effectively close quotes and transform them into completed sales.

Bartender

Wine Society Wine Bar
Tampa, FL
01.2024 - Current
  • Possess a deep understanding of various wine types, regions, and varietals, including red, white, rosé, sparkling, and dessert wines.
  • Conduct wine tastings and educate customers about flavor profiles, aromas, and characteristics of different wines.
  • Master proper wine service techniques, including decanting, serving temperatures, and glassware selection.
  • Ensure that all wine bottles are presented and served with attention to detail, including proper labeling and cleanliness.
  • Utilize effective upselling techniques to promote premium wines and enhance sales.

Trainee, Server, Hostess

Season 52/ Darden Inc.
01.2015 - 12.2024
  • I instructed new team members on server duties.
  • Oversaw and catered to private party events, ensuring guest satisfaction.
  • Coordinate daily tasks to prepare for upcoming shifts.
  • Handle tables and processed customer orders.

Customer Service/Sales Representative

Wells Fargo
Jacksonville, FL
01.2019 - 12.2023
  • Selected as a key representative to assist with home preservation COVID-related calls.
  • Managed both inbound and outbound customer communications.
  • Enhanced customer experience by assessing financial needs and identifying potential issues.
  • Demonstrated sound judgment while providing customer assistance.
  • Resolved conflicts and addressed customer complaints effectively in challenging situations.
  • Complied with established business processes and procedures.
  • Contributed to the organization of Set Committee events for staff engagement.
  • Supported team members by providing resources, feedback, and networking opportunities through the Interim Support Development Assignment (ISDA) team.
  • Received training in disaster relief call handling.

Education

Art and Sciences - Marketing

Florida State College
Jacksonville, FL
06-2027

Art and Sciences - Marketing

Webber International University
Lake Wales, FL

Arts and Sciences -

Tacoma Community College
Tacoma, WA

High School Diploma -

Mount Tahoma High School
Tacoma, WA
06.2009

Skills

  • Customer Service
  • Sound Judgement
  • Suggestive Selling
  • Strong Multitasking
  • Sales Expertise
  • Policies and Guidelines
  • Administrative Services
  • Team Training and Development
  • Team Collaboration
  • Adaptive Learner

Skill Sets

  • ECOS (Computer Program for sales at Motion)
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Outlook, Teams, Zoom, Workday
  • Strong Keyboarding and Typing

Timeline

Inside Sales Representative

Motion Industries
01.2024 - Current

Bartender

Wine Society Wine Bar
01.2024 - Current

Customer Service/Sales Representative

Wells Fargo
01.2019 - 12.2023

Trainee, Server, Hostess

Season 52/ Darden Inc.
01.2015 - 12.2024

Art and Sciences - Marketing

Florida State College

Art and Sciences - Marketing

Webber International University

Arts and Sciences -

Tacoma Community College

High School Diploma -

Mount Tahoma High School

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Larissa Jackson