Joe Carreon
Walgreens
San Antonio,TX
1
Certification
11
years of professional experience
Detail-oriented professional with expertise in tech support and customer service. Proven ability to resolve issues efficiently and enhance user experiences, contributing to improved satisfaction and operational efficiency.
Work History
Pharmacy Cashier
2 Years 7 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances and reconciled discrepancies.
- Assisted customers with product inquiries and provided recommendations.
- Ensured compliance with pharmacy regulations and company policies.
Online Personal Shopper
1 Year 6 Months- Curated personalized shopping experiences based on customer preferences and trends.
- Managed inventory levels to ensure product availability and timely fulfillment.
- Leveraged digital tools for efficient order processing and customer communication.
- Collaborated with team members to optimize workflow and enhance service quality.
- Analyzed customer feedback to implement improvements in shopping experience and satisfaction.
- Trained new staff on best practices in online shopping protocols and customer service standards.
Tech Support
1 Year 3 Months- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
Front End Teamlead
4 Years 2 Months- Led front-end development team to enhance user experience and streamline site navigation.
- Collaborated with cross-functional teams to define project requirements and deliver high-quality solutions.
- Implemented best practices for responsive design, improving accessibility across multiple devices.
- Mentored junior developers, fostering skill development and promoting knowledge sharing within the team.
- Conducted code reviews to ensure adherence to coding standards and maintain software quality.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
Education
High School Diploma
- Honor Roll
Skills
PC Repair
Tech hardware seller
Retail tech repair and technician
Have taught children and adults about IT services and equipment
Proficient in software
Has advanced in tech vocabulary
Has hands on expereince in tech
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved insurance loss with customer, so was able to provide discounts to be able to afford medication
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified in CPR
- Certified in Emergency First Aid
Timeline
Pharmacy Cashier
Walgreens
01.2024 - CurrentRead More
Online Personal Shopper
Target
04.2021 - 10.2022Read More
Tech Support
Spectrum
01.2020 - 04.2021Read More
Front End Teamlead
Walmart
11.2015 - 01.2020Read More
Frank Tejeda Academy
High School Diploma
Read More