Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Larissa Villanueva

Norman

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

3
3
years of professional experience

Work History

First Impressions Coordinator

Encore School of Dance
08.2024 - 12.2024
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front Desk Receptionist

Encore School of Dance
12.2022 - 12.2024
  • Collected deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Baker/Cashier

Crumbl Cookies
09.2021 - 02.2022
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Created appealing displays to showcase products in bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Operated cash registers and processed payments accurately.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared frostings and other toppings for cakes and pastries.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Education

Associate of Science - Biology

University of Oklahoma
Norman, OK
12-2028

High School Diploma -

Colegio Modelo De Sabinas
05-2019

Skills

  • Consulting
  • Recordkeeping
  • Workflow management
  • Data entry
  • Adaptability and flexibility
  • Attention to detail
  • Resource allocation
  • Process improvement
  • Customer service
  • Work Planning and Prioritization
  • Task prioritization

Languages

Spanish
Native or Bilingual

Timeline

First Impressions Coordinator

Encore School of Dance
08.2024 - 12.2024

Front Desk Receptionist

Encore School of Dance
12.2022 - 12.2024

Baker/Cashier

Crumbl Cookies
09.2021 - 02.2022

Associate of Science - Biology

University of Oklahoma

High School Diploma -

Colegio Modelo De Sabinas

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Larissa Villanueva