LaRissa Young
Macon,GA
Summary
Agile and adaptable team leader with stellar two years of managerial history, and over 5 years of sales experience. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Representative
Cox Communications
01.2021 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client rapport to establish diversified network of connections.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Met or exceeded sales, customer service and loyalty program standards.
- Contributed over 50% of my team monthly goals.
Assistant Manager
Naturalizer
01.2017 - 02.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached team on effective upselling and cross-selling methods
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained team members in successful strategies to meet operational and sales targets
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Trained team of 4 to deliver outstanding customer service, boosting customer satisfaction ratings 100 %
Education
Bachelor of Arts - Major: Art Administration Minor: Marketing
Georgia State University
Atlanta, GA12.2022
High School Diploma -
Northeast High School
Macon, GA05.2016
Skills
- Recruiting and interviewing
- Sales growth
- Relationship building and management
- Goals and performance
- Business development and planning
- Product and service sales
- Oral and written communication
- Sales strategy expertise
- Retail sales
Accomplishments
- Managed and led a team of 4 Retail Sales Associates.
- The Rae Byron Perotte Scholar
- CPR certified
Timeline
Sales Representative
Cox Communications
01.2021 - Current
Assistant Manager
Naturalizer
01.2017 - 02.2020
Bachelor of Arts - Major: Art Administration Minor: Marketing
Georgia State University
High School Diploma -
Northeast High School