Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Larkin Jarrett

Philo,OH

Summary

Proven Web Developer and IT Help Desk Agent from Zanesville, adept at enhancing user experiences and resolving technical issues, boosting customer satisfaction significantly. Excelled in remote assistance and web development, showcasing strong problem-solving skills and technical proficiency. Achieved notable improvements in business operations through innovative IT solutions.

Overview

1
1
year of professional experience

Work History

IT Help Desk Agent

Zane Sate
08.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Provided remote assistance to users, enabling quick resolution of off-site technical issues.
  • Assisted in computer maintenance, performing regular checks to ensure optimal performance.
  • Participated in IT projects as needed, contributing valuable insights from the frontlines of user support operations.

Web Developer

Belle Brooke Ranch
02.2023 - 03.2023
  • Engaged with clients to plan to fulfill requests.
  • Implemented changes and integrated requested elements to streamline business operations.
  • Developed user-friendly web forms with validation and error handling.

Education

Associates - Web Development

Zane State College
Zanesville, OH
08.2024

Skills

  • Remote Support
  • Ticket management
  • Software Installation
  • Network Connectivity
  • Microsoft Outlook
  • Windows 10

Languages

English

Timeline

IT Help Desk Agent

Zane Sate
08.2023 - Current

Web Developer

Belle Brooke Ranch
02.2023 - 03.2023

Associates - Web Development

Zane State College

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Larkin Jarrett