Larkin (Ellie) Smith
Lake Wales,Florida
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with good computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
1
1
year of professional experience
Work History
Server
The Grove House Bar & Grill
Babson Park, FL
04.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Receptionist
Sundaze Tanning Salon & Boutique
Auburndale, Florida
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Server
Frostbite
Frostproof, FL
08.2023 - 11.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
Education
Lake Wales Senior High School
Lake Wales, FL05-2023
Bachelor of Arts - Communications & Marketing
Florida Gulf Coast University
Fort Myers, FLSkills
- Schedule Coordination
- Attention to Detail
- Critical Thinking
- Documentation and Reporting
- Strong Work Ethic
- Beverage Preparation
- Guest Engagement
- Food Running
- Order Management
- Check payment processing
- Positive and professional
- Telephone Etiquette
- Office Management
- Scheduling
- Data Entry
Affiliations
- Board Member of the Lake Wales Art Council
Timeline
Server
The Grove House Bar & Grill
04.2024 - Current
Receptionist
Sundaze Tanning Salon & Boutique
01.2024 - Current
Server
Frostbite
08.2023 - 11.2023
Lake Wales Senior High School
Bachelor of Arts - Communications & Marketing
Florida Gulf Coast University
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