LaRonda Henderson
Jacksonville,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Jacksonville, FL
04.2024 - Current
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Maintained records of client information, including policies and payment history.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Customer Service Representative
Citibank
Jacksonville, FL
06.2018 - 05.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
Customer Service Cashier
Walmart
Jacksonville, FL
05.2018 - 12.2018
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers promptly and responded to questions.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Customer Service Representative
Convergys
Jacksonville, FL
12.2017 - 07.2018
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL05.2017
Skills
- Microsoft Office expertise
- High-energy attitude
- Courteous demeanor
- Quality assurance controls
- Call Center Operations
- Data evaluation
- Customer relations
- Product Knowledge
- Life Insurance
- Problem-solving aptitude
Certification
- Florida 4-40 Customer Representative License
Timeline
Insurance Agent
State Farm
04.2024 - Current
Customer Service Representative
Citibank
06.2018 - 05.2024
Customer Service Cashier
Walmart
05.2018 - 12.2018
Customer Service Representative
Convergys
12.2017 - 07.2018
High School Diploma -
Terry Parker High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital