Maria Stephanie Avila
San Luis,Arizona
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent
Statefarm
Yuma
12.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
Farmers Insurance Agency
449 W 20th Pl Yuma, Az 85364
08.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer invoices, credit memos and payments within established timelines.
- Reviewed insurance and filling claims with any documents to verify required information.
Customer Service Representative
RL Jones Insurance Services
04.2015 - 11.2017
- Engaged customers and provided high level of service by carefully explaining details about documents
- Analyzed customer needs and provided best options, upselling products and services
- Drove insurance sales through partnerships with financial advisors and develop new clientele
- Received underwriting approvals after accurately completing applications for insurance coverage.
Customer Service Representative
Advanced Call Center Technologies
06.2011 - 04.2014
- Consulted with customers to determine best methods to resolve service and billing issues
- Answered 80 inbound calls per day and directed to designated individuals or departments
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Education
Associate of Science, Business -
Arizona Western College
Yuma, AZGED -
Arizona Western College
Yuma, AZ01.2013
Skills
- Inventory control
- Microsoft Office expertise
- Clerical support
- Inbound and outbound calling
- Problem-solving abilities
- Documentation
- Bilingual: Spanish and English
- Multitasking Abilities
Certification
- Customer Service Representative Certificate (Arizona Western College)
- Leadership Essentials Certificate (Arizona western College)
Languages
Fluent Spanish
Fluent English
Timeline
Insurance Agent
Statefarm
12.2023 - Current
Customer Service Representative
Farmers Insurance Agency
08.2020 - Current
Customer Service Representative
RL Jones Insurance Services
04.2015 - 11.2017
Customer Service Representative
Advanced Call Center Technologies
06.2011 - 04.2014
Associate of Science, Business -
Arizona Western College
GED -
Arizona Western College