Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Stephanie Avila

San Luis,Arizona

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Agent

Statefarm
12.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Customer Service Representative

Farmers Insurance Agency
08.2020 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Reviewed insurance and filling claims with any documents to verify required information.

Customer Service Representative

RL Jones Insurance Services
04.2015 - 11.2017
  • Engaged customers and provided high level of service by carefully explaining details about documents
  • Analyzed customer needs and provided best options, upselling products and services
  • Drove insurance sales through partnerships with financial advisors and develop new clientele
  • Received underwriting approvals after accurately completing applications for insurance coverage.

Customer Service Representative

Advanced Call Center Technologies
06.2011 - 04.2014
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Answered 80 inbound calls per day and directed to designated individuals or departments
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.

Education

Associate of Science, Business -

Arizona Western College
Yuma, AZ

GED -

Arizona Western College
Yuma, AZ
01.2013

Skills

  • Inventory control
  • Microsoft Office expertise
  • Clerical support
  • Inbound and outbound calling
  • Problem-solving abilities
  • Documentation
  • Bilingual: Spanish and English
  • Multitasking Abilities

Certification

  • Customer Service Representative Certificate (Arizona Western College)
  • Leadership Essentials Certificate (Arizona western College)

Languages

Fluent Spanish
Fluent English

Timeline

Insurance Agent

Statefarm
12.2023 - Current

Customer Service Representative

Farmers Insurance Agency
08.2020 - Current

Customer Service Representative

RL Jones Insurance Services
04.2015 - 11.2017

Customer Service Representative

Advanced Call Center Technologies
06.2011 - 04.2014

Associate of Science, Business -

Arizona Western College

GED -

Arizona Western College

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Maria Stephanie Avila