LaRon E. Tryon
Dallas,Texas
Summary
Proven leader and dedicated manager with 17 years of experience in mortgage and sales. Skilled in customer service and loss mitigation, recognized for high productivity and efficient task completion. Expertise in risk assessment, negotiation strategies, and regulatory compliance to minimize losses effectively. Seeking a management role to mentor and develop top talent in a dynamic company while demonstrating the ability to be adaptable, lead by example, grow and be a true asset
Overview
9
9
years of professional experience
Work History
Customer Care Manager
RoundPoint Mortgage
Coppell, Texas
10.2022 - 05.2026
- Developed and implemented strategies to reduce delinquency to allow our specialists to provide the best in-class service
- Trained and developed agents in comprehensive conversation techniques, fostering improved customer interactions.
- Managed our Bankruptcy portfolio to ensure we were in compliance with our servicing practices
- Managed the #1 collections team, collection on 80% of our portfolio over a 8-month span
- Managed the #1 performing team across multiple sites over a 8 month span, enhancing overall team productivity and morale.
- Spearheaded the creation of new policies and procedures for loan modifications, improving collection efficiency and created new collections initiative that saw collection numbers increase in Customer Service and Loss Mitigation
- Led cross-functional collaboration to streamline communication and enhance workflow processes for better performance in Customer Service and Loss Mitigation
- Trained and developed New Supervisors and team leads
- Met with investors and third parties for audit finding and updates
- Provided daily reports for KPIs to ensure business continuity and SLA/ASA was met
Loss Mitigation Manager
Nationstar Mortgage DBA Mr. Cooper
Dallas, Texas
08.2021 - 07.2022
- Organized Daily metric and Month to Date dashboards
- Led multiple projects for process improvement
- Assisted in reducing delinquency on aged Freddie Mac and GOV account through soliciting retention and liquidation options for delinquent customers
- Managed the our Bankruptcy portfolio
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Trained agents on how to have thorough conversations about our products such as refinances and new purchase
- Managed a team that helped reduce customer complaints but 30%
- Trained agents on talk offs and process flow for forbearance plans, modifications, short sales and deed in lieus
- Managed (MSR) mortgage servicing rights for REITs within the company portfolio.
Customer Service Manager
Nationstar Mortgage DBA Mr. Cooper
Dallas, TX
03.2019 - 07.2021
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Trained new hires and statistically, had the best team in the department for consecutive months
- Converted 3 new hires into successful managers
- Conducted training and offered staff development opportunities to decrease process lags.
- Led team engagement to assist cross-functional departments and achieve goals.
- Created healthy communication and morale building activities that allowed agents to reach their full potential
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Team Lead
Mr.Cooper
Lewisville , TX
01.2017 - 02.2019
- Organized team meetings to discuss project updates and feedback sharing.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Met with upper management to create actionable items to improve investor scorecard improvement
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development
- Worked our FNMA/Freddie/BK/Govt portfolios
Education
Google AI Professional - Artificial Intelligence
Coursera
05.2026 - 06.2026
Business Administration And Management
Texas A&M University
Commerce Texas05-2009
Skills
- Team Leadership
- Multitasking and Prioritization
- Performance management
- Team building
- Training and development
- Collection strategies
- Regulatory Compliance
- Risk assessment
- Negotiation strategies
Timeline
Google AI Professional - Artificial Intelligence
Coursera
05.2026 - 06.2026
Customer Care Manager
RoundPoint Mortgage
10.2022 - 05.2026
Loss Mitigation Manager
Nationstar Mortgage DBA Mr. Cooper
08.2021 - 07.2022
Customer Service Manager
Nationstar Mortgage DBA Mr. Cooper
03.2019 - 07.2021
Team Lead
Mr.Cooper
01.2017 - 02.2019
Business Administration And Management
Texas A&M University