Larreesha Spears
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IHSS Public Authority
05.2021 - 01.2023
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Certified Home Care Provider
Pacific Pointe Retirement Inn
02.2020 - 04.2021
- Assisted patients with self-administered medications.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Developed individual care plans for clients based on specific needs.
Customer Service Representative
Teleperformance Remote
01.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
In Home Care Provider
IHSS - In Home Supportive Services
07.2017 - 01.2019
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Conferred with supervisor to discuss patient condition and medical care.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Education
High School Diploma -
Point Loma High School
2335 Chatsworth Blvd 06-2015
Skills
- Account updating
- Scheduling
- Medical terminology knowledge
- Patient Companionship
- Basic Housekeeping
- Outlook/ Microsoft Office/ Outlook Calendar
- Excel/Microsoft PowerPoint
Timeline
Customer Service Representative
IHSS Public Authority
05.2021 - 01.2023
Certified Home Care Provider
Pacific Pointe Retirement Inn
02.2020 - 04.2021
Customer Service Representative
Teleperformance Remote
01.2019 - 02.2020
In Home Care Provider
IHSS - In Home Supportive Services
07.2017 - 01.2019
High School Diploma -
Point Loma High School
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