Larry Bland III
Princeton,WV
Summary
Personable and responsible Customer Service Representative with over seven years of experience in customer service. Solid team player with an upbeat positive attitude. Dedicated Customer Service Representative, motivated to maintain customer satisfaction, and contribute to company success.
Overview
7
7
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Charlotte, North Carolina
06.2024 - 08.2025
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Become an advocate for customer needs, providing solutions for technical issues, and offering support to a diverse consumer base.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Fulfillment Associate
Amazon
Charlotte, North Carolina
09.2021 - 11.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Packaged customer orders with accuracy and attention to detail.
- Received and processed incoming inventory using handheld scanners.
- I alternated goods in inventory by observing the first-in, first-out approach to keep the shelves organized and properly stocked.
Billing Resolution Specialist
Spectrum
Charlotte, North Carolina
12.2019 - 07.2021
- Identified opportunities for improving customer service and efficiency by analyzing call trends and providing feedback.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Managed over 50 customer calls per day.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Service Representative
DISH
Bluefield, West Virginia
11.2018 - 05.2019
- Responded to customers' inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution.
- Maintained a strong knowledge of wireless products, accessories, and pricing plans offered.
- Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
- Managed over 50 calls per day.
Education
High School Diploma -
Rocky River High School
North Carolina07-2017
Skills
- Problem solving
- Resilient
- Communication skills
- Adaptive team player
- Dependable
- Issue resolution
- Customer Service
- Multitasking
Timeline
Fulfillment Center Associate
Amazon
06.2024 - 08.2025
Fulfillment Associate
Amazon
09.2021 - 11.2022
Billing Resolution Specialist
Spectrum
12.2019 - 07.2021
Customer Service Representative
DISH
11.2018 - 05.2019
High School Diploma -
Rocky River High School
Similar Profiles
Hunter StarkeyHunter Starkey
Amazon Site Lead at AmazonAmazon Site Lead at Amazon
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
MARY LEMARMARY LEMAR
Music Production at Los Angeles Film SchoolMusic Production at Los Angeles Film School