Larry Buckley III
Smyrna,GA
Summary
Highly motivated thinker with a strong ability to resolve customer concerns and problems quickly and efficiently. Proven track record in multitasking with attentiveness and courtesy. Successful 2-year experience as a well-respected manager overseeing and managing multiple teams, implementing short- and long-term strategic initiatives.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Hilton Grand Vacations
Anaheim, CA
09.2022 - 09.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer service
Office Management Assistant
Visions Counseling Solutions
Atlanta, GA
02.2020 - 08.2022
- Increased efficiency by organizing electronic files using consistent naming conventions and folder structures across teams.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor Of Business Administration -
Georgia State University
Atlanta, GA12.2024
Sports Management -
Southern New Hampshire University
Hooksett, NHSkills
- Customer Support Expertise
- Prioritization and Scheduling
- Proficient in Computer Applications
- Strong Verbal and Written Communication
- Quality Assurance Review
Timeline
Guest Service Agent
Hilton Grand Vacations
09.2022 - 09.2023
Office Management Assistant
Visions Counseling Solutions
02.2020 - 08.2022
Bachelor Of Business Administration -
Georgia State University
Sports Management -
Southern New Hampshire University