Summary
Overview
Work History
Education
Skills
Timeline
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Larry Davis

Jacksonville,FL

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Wawa, through exceptional customer service and cash management skills. Demonstrated reliability and composure in high-stress situations, leading to increased repeat business. Skilled in merchandise restocking and proficient in retail merchandising, contributing significantly to store efficiency and product availability.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Wawa
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • + Type or edit your work history here

Sales Associate

Foot Locker
02.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Greenskeeper

On A Mark
02.2021 - 07.2021
  • Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
  • Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
  • Maintained healthy turf conditions through careful application of fertilizers, pesticides, and fungicides according to industry standards.
  • Facilitated timely repairs on damaged playing surfaces due to adverse weather events or vandalism incidents quickly restoring the area back into playable condition.
  • Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
  • Ensured consistent playing surfaces with regular aeration, topdressing, and verticutting procedures.

Education

Animal Science - Veterinary Medicine (Pre-Veterinarian)

Florida Agricultural And Mechanical University
Tallahassee, FL

Riverside Highschool
Jacksonville, FL
05.2024

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Management
  • Cash Handling
  • Cash handling expertise
  • Payment Collection
  • Merchandise Restocking
  • Retail Merchandising
  • Product Merchandising

Timeline

Customer Service Cashier

Wawa
06.2023 - Current

Sales Associate

Foot Locker
02.2022 - 06.2023

Greenskeeper

On A Mark
02.2021 - 07.2021

Animal Science - Veterinary Medicine (Pre-Veterinarian)

Florida Agricultural And Mechanical University

Riverside Highschool

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Larry Davis