LARRY G. KUDER
New Hope,Mn.
Summary
Seasoned Warranty Administrator and Service Manager with a proven track record at Luther Brookdale Chrysler Jeep Dodge Ram, enhancing warranty compliance and departmental operations. Expert in policy management and employee development, I significantly improved gross profits and customer satisfaction. Skilled in multitasking and prioritizing, my leadership consistently elevates team performance and service excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Luther Brookdale Chrysler Jeep Dodge Ram
Brooklyn Park, Mn
03.2015 - 04.2023
- Re-organized, restructured, and streamlined the warranty department to be compliant with corporate standards
- Inform and provide current information to technicians and management about diagnostic procedures, documentation and time allowances
- Monitor and reconcile warranty schedule
- Code mechanical repairs to match technician’s notes
- Understand technical service bulletins, recalls and other documents that may apply to the repair
- Maintain high dealer warranty status, Plus/Premium level
- Provide estimates, explain repairs and call third party companies for approvals of repairs
Service Manager
Park Jeep Chrysler
Burnsville, Mn.
08.2014 - 02.2015
- Managed the fixed operations of the service department
- Hired, trained, developed and monitored the performance of all service employees
- Set records in gross profits in October and January
- Improved warranty compliance that reduced an audit exposure
- Revised the new customer orientation seminar that introduce guests to the service department
Assistance Service Manager
Walser Honda
Burnsville, Mn.
02.2014 - 08.2014
- Interviewed, hired and made staffing decisions that improved the department with production and customer satisfaction
- Wrote repair orders, sold service work and dispatched repairs to technicians
- Improved customer relations and diffused negative experiences
- Conducted one on one meetings with service staff to find ways to improve production and sales
Warranty Administrator
Luther Brookdale Chrysler Jeep Dodge Ram
Brooklyn Park, Mn
05.2005 - 02.2014
- Closed warranty repair orders and processed claims for payment
- Informed and trained staff with warranty policies and procedures
- Represented the department as a service manager in absences of the department head
- Taught and trained other warranty administrators in the dealer group
Dispatcher/ Shop Foreman
Walser Dodge
Bloomington, Mn.
04.2001 - 05.2005
Education
B.A. - Art
Skills
- Policy management
- Claims Processing
- Improving procedures
- Employee training and development
- Multitasking and prioritizing
- Warranty analysis
- Automotive industry expertise
Certification
Certified FCA Warranty Administrator, 18
Affiliations
Chaired the property team. Took the lead in interviewing and hiring a company to roof the church.
Participated in budget, day to day business activities and volunteer programs relating to church functions.
Accomplishments
- Stellantis Certified Warranty Administrator 16 years.
- Raised over $ 8000.00 during multiple MS 150 Bike Rides
- Cub Scout Leader
Timeline
Warranty Administrator - Luther Brookdale Chrysler Jeep Dodge Ram
03.2015 - 04.2023
Service Manager - Park Jeep Chrysler
08.2014 - 02.2015
Assistance Service Manager - Walser Honda
02.2014 - 08.2014
Warranty Administrator - Luther Brookdale Chrysler Jeep Dodge Ram
05.2005 - 02.2014
Dispatcher/ Shop Foreman - Walser Dodge
04.2001 - 05.2005
University of Montana - B.A., Art
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