Larry Goodson
Bedford Heights,OH
Summary
Accomplished Manager of Operations with a proven track record at Lashley mgmt LLC, excelling in project management and customer service. Expert in leading teams to enhance process improvement and strategic planning, significantly boosting efficiency. Skilled in critical thinking and employee training, adept at navigating complex litigation cases and ensuring regulatory compliance.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Lashley mgmt LLC
Bedford Heights, OH
01.2022 - Current
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Collection Customer Service Representative
U-SERIVCES LLC
Bedford Heights, OH
04.2017 - 01.2022
- Contacted customers with delinquent accounts to solicit payment.
- Maintained and managed accounts to maximize profitable sales and minimize bad debt losses.
- Utilized product knowledge to overcome objections and resolve outstanding issues.
Legal Collections Officer
DITCHEY GIEGER ATTORNEYS AT LAW
CLEVLAND, OH
11.2015 - 04.2016
- Provided support to attorneys handling complex litigation cases involving debt collections matters.
- Advised customers on repayment options when appropriate.
- Answered customer questions regarding account discrepancies or problems.
Legal Collections Officer
WELTMAN WEINBERG & REIS ATTORNEY AT LAW
CLEVELAND, OH
12.2008 - 11.2015
- Provided support to attorneys handling complex litigation cases involving debt collections matters.
- Answered customer questions regarding account discrepancies or problems.
- Ensured compliance with state regulations governing debt collection activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
BEDFORD HIGH SCHOOL
Bedford Heights, OH06-2016
Associate of Arts -
TRI-C COMMUNITY COLLEGE
Warrensville Heights, OH05-2001
Skills
- Project management
- Customer service
- Employee training
- Critical thinking
- Strategic planning
- Process improvement
- Inventory management
Timeline
Manager of Operations
Lashley mgmt LLC
01.2022 - Current
Collection Customer Service Representative
U-SERIVCES LLC
04.2017 - 01.2022
Legal Collections Officer
DITCHEY GIEGER ATTORNEYS AT LAW
11.2015 - 04.2016
Legal Collections Officer
WELTMAN WEINBERG & REIS ATTORNEY AT LAW
12.2008 - 11.2015
High School Diploma -
BEDFORD HIGH SCHOOL
Associate of Arts -
TRI-C COMMUNITY COLLEGE
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