Summary

Overview

Work History

Education

Skills

Purpose

Affiliations

Timeline

Larry Hart Jr

Miami,FL

Summary

Proven leader in multi-unit management and workforce development, adept at driving significant revenue growth and customer satisfaction across diverse financial and retail environments, including Starbucks Coffee. Skilled in tactical business planning and leadership development, I excel in creating strategies that enhance performance and market share, demonstrating a strong blend of consulting acumen and interpersonal skills.

Overview

years of professional experience

Work History

District Manager

Joe & The Juice

Miami, Florida

03.2025 - Current

Oversaw daily operations across multiple locations to ensure consistent service quality leading to less than 1 complaint per 1,000 transactions 0.1 complaints.
Implemented operational procedures to enhance efficiency and streamline workflows.
Analyzed sales data to identify trends and adjust inventory management strategies, decreasing inventory waste from 6% to 1.5%.
Collaborated with marketing teams to execute promotional campaigns effectively, growing sales 11% year over year. $5.8M sales growth.
Conducted regular performance evaluations to guide employee growth and productivity.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Provided ongoing coaching and training for store managers on how to maximize productivity and profits.

DISTRICT MANAGER

STARBUCKS COFFEE

02.2017 - 03.2025

Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Maintainined a high level of customer service satisfaction, leading to several peer nominations for DM of the year for customer experience.
Developed strategic plans for increasing sales, reducing costs, improving operations efficiency. Leading to consistent growth percentages in target range of 5-10% sales growth.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations, leading to 0 failed health inspections.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

REGIONAL SALES AND CLIENT EXPERIENCE MANAGER

PNC BANK

Columbus, OH

07.2015 - 02.2017

Led sales and service development for Central Ohio East and West Regions
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained frontline staff on best practices related to providing exceptional customer service experiences.

Branch Manager

PNC Bank

Fort Wayne, IN

08.2011 - 07.2015

Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Grew business banking relationships through proactive outreach.
Resolved escalated customer complaints in a timely manner.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

BRANCH MANAGER

JP MORGAN CHASE BANK

FORT WAYNE, IN

01.2006 - 01.2011

Developed strategies to increase customer satisfaction and loyalty.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Performed regular audits of financial records in order to ensure accuracy.
Conducted regular performance reviews for all employees in the branch.
Increased efficiency and drove branch revenue by optimizing daily operations.
Resolved escalated customer complaints in a timely manner.
Managed staff scheduling, hiring and training processes.

AREA CAR SALES MANAGER

Enterprise Rent-A-Car

, IN

01.2003 - 01.2006

Tracked competitor activity in order to develop competitive strategies that would attract more buyers from the marketplace, leading to record breaking sales in 2005 and Car Sales MVP award.
Analyzed monthly sales figures to identify trends and opportunities for improvement.
Leveraged CRM database to drive customer contacts, appointments, and sales.
Organized events such as car shows or open houses to generate interest among prospective buyers.