Larry Lafitte
Gonzales,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
United Rentals
03.2022 - Current
- Assist the Branch Manager in promoting an effective control environment by ensuring compliance
with all company policies (including Branch Control Checklist) and maintaining the highest integrity
and ethical standards. - Support all aspects of sales and customer service to ensure world class service and operational
excellence, including processing rental quotations, reservations and contracts in compliance with
company policies and procedures. - Establish new accounts and revive dormant accounts by determining customer needs and offering
customer-centric solutions drawing from the full range of value-added offerings including but not
limited to RPP, United Guard, etc. - Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and
other staff as applicable.
Sergeant
Louisiana Army National Guard
04.2004 - Current
- Directly supervised and trained up to 14 soldiers
- Company retention NCO
- Battalion asset tracking of over 100 pieces of military equipment during national disasters
- Transportation and Licensing NCO in charge of all vehicles and licensing of individual soldiers at the Company level
- Served two ranks above my pay grade as Platoon Sergeant for 18 months.
Inside Sales Representative
United Rentals
07.2019 - 03.2022
- Served as the onsite inside sales rep for united rentals inside Shell Geismar with little to no supervision
- Advised customers on equipment needed for specified projects
- Maintained accurate inventory of all equipment during turnarounds in excess of over 1 million dollars
- Ensured customers received orders on time by volunteering to deliver from local branches
- Worked with specialty divisions to ensure accuracy of rental fleet
Driver
United Rentals
01.2018 - 07.2019
- Made pick up and deliveries on scheduled deadlines
- performed tasks in a safe, practical manner in accordance with DOT and company safety regulations
- ensured loads were properly secure in accordance with DOT and company safety regulations.
- Maintained delivery truck and reported any issues to the maintenance department for repairs
Education
High School Diploma -
Parkway High School
Bossier City, LA05.1999
Skills
- Attention to Detail
- Relationship building and management
- CDL License
- Shipping and packaging
- Order picking and processing
- Vehicle Inspection
- Customer Service
- Punctual and Reliable
- Conduct Standards
- Building morale
Timeline
Operations Supervisor
United Rentals
03.2022 - Current
Inside Sales Representative
United Rentals
07.2019 - 03.2022
Driver
United Rentals
01.2018 - 07.2019
Sergeant
Louisiana Army National Guard
04.2004 - Current
High School Diploma -
Parkway High School