Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
AccountManager

Larry Michael Lawrence

San Diego,USA

Summary

Results-driven Account Manager with 29 years of success in SaaS Sales, Technical Training, Support and Consulting for enterprise and desktop project management solutions. Proven ability to drive revenue growth, develop strategic client relationships, and implement effective project management methodologies (Critical Chain and Critical Path). Adept at securing high-value contracts, optimizing retention strategies, and enhancing client success - recently maintaining a 90% contract renewal rate and securing a $2.7M enterprise agreement.

Overview

29
29
years of professional experience

Work History

Account Manager

Sciforma Corp.
05.1996 - Current
  • Managed portfolio of over 50 accounts, driving expansion and renewals.
  • Secured $2.7M enterprise contract, boosting SaaS revenue significantly.
  • Developed customer retention strategies, achieving 90% contract renewal rate.
  • Conducted client success meetings to strengthen strategic relationships.

Technical Support Specialist and Business Development

Sciforma Corp.
01.2012 - 01.2022
  • Established technical support processes for North American customers to improve service efficiency.
  • Spearheaded development of Critical Chain feature, increasing solution effectiveness.
  • Delivered marketing materials that contributed $75k increase in annual revenue.
  • Conducted product demonstrations, leading to acquisition of new business.

Technical Trainer and Implementation Consultant

Sciforma Corp.
01.1996 - 01.2012
  • Conducted onsite and virtual training, increasing revenue by 35% annually.
  • Developed training manuals and user guides, improving user adoption rates.

Education

Business Administration - Project Management

Capella University
Minneapolis, MN

Social Sciences with an MIS minor

Washington State University
Pullman, WA

Skills

  • Project management expertise
  • SaaS account retention
  • Business development strategies
  • Client relationship management
  • Technical training materials
  • Salesforce and Jira proficiency

Affiliations

  • Project Management Institute (PMI) – Member since 2010
  • Project Management Institute, Southern Nevada Chapter – Active participant
  • TOCICO

Timeline

Technical Support Specialist and Business Development

Sciforma Corp.
01.2012 - 01.2022

Account Manager

Sciforma Corp.
05.1996 - Current

Technical Trainer and Implementation Consultant

Sciforma Corp.
01.1996 - 01.2012

Social Sciences with an MIS minor

Washington State University

Business Administration - Project Management

Capella University