Larry Livingston
Chesapeake
Summary
Results driven Business Process and Continuous Improvement Analyst contractor with 10+ years of experience delivering enterprise level transformation across defense, healthcare, and government environments. Expert in Lean Six Sigma (Master Black Belt) methodologies, strategic planning, and stakeholder engagement within complex organizations. Proven ability to design and implement process improvement frameworks, consultation models, and performance measurement systems that enhance operational efficiency, reduce cycle times, and improve decision quality. Experienced supporting NATO ACT (SACT), DoD, and enterprise stakeholders in high-visibility, mission-critical environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Process and Continuous Improvement Analyst
NATO Allied Command Transformation (ACT)
Norfolk, VA
01.2023 - Current
- Designed and implemented a Proactive Consultation Service framework supporting NATO Capability Development (CAPDEV), PR&E, and Quality Management Board (QMB) governance processes.
- Developed end-to-end process models integrating stakeholder engagement across the lifecycle: identification, consultation, planning, QA, decision, implementation, and evaluation.
- Established standardized consultation tools and governance integration, improving alignment across NATO Commands, Nations, industry, and academia.
- Defined and implemented quantitative and qualitative KPIs (e.g., stakeholder participation, validation cycle time reduction, satisfaction scores, feedback adoption rates).
- Introduced continuous improvement mechanisms (PDCA cycle) to optimize consultation effectiveness and reduce rework in capability development processes.
- Facilitated cross-functional workshops and strategic sessions, enabling early stakeholder alignment and improving decision timelines.
- Designed and deployed stakeholder feedback systems and surveys, increasing engagement transparency and measurable performance tracking.
Knowledge Management / Measurement Analyst
Worldwide Counter Threat Solutions (OPTEVFOR / OPNAV)
Norfolk, VA
05.2022 - 09.2022
- Developed and implemented a Knowledge Management framework aligned to strategic priorities, objectives, and operational effects.
- Established performance measurement systems and data collection processes to support leadership decision-making.
- Facilitated strategic planning sessions and executive workshops, improving alignment across multiple operational teams.
- Strengthening organizational accountability by embedding data-driven decision practices and KM governance structures.
Senior Process Improvement Analyst
Irving Burton Associates / DLH (Defense Health Agency)
Falls Church, VA
07.2021 - 01.2022
- Led deployment of a startup operating model (SaaS-based) achieving measurable productivity gains within the first year.
- Directed Lean Six Sigma initiatives using DMAIC and DMADV methodologies to deliver measurable performance improvements.
- Facilitated Kaizen events, rapid decision-making workshops, and cross-functional improvement sessions.
- Developed strategic insights, business cases, and process reengineering recommendations for senior leadership.
- Delivered Green Belt training and coaching, building internal CPI capability.
Business Change Manager – Pharmacy Operations
Anthem Blue Cross Blue Shield
Virginia Beach, VA
06.2021 - 03.2021
- Led process improvements for oncology intake and pharmacy operations, reducing turnaround times and improving service quality.
- Collaborated with clinical leadership to optimize workflows and eliminate process waste.
- Improved provider engagement through enhanced communication and service delivery processes.
Organizational Development / Process Improvement SME
Advanced Management Strategies Group (TRADOC)
Fort Eustis, VA
06.2017 - 10.2017
- Authored Knowledge Management strategic program documentation for TRADOC enterprise implementation.
- Developed performance metrics and ROI frameworks for Knowledge Management initiatives across Centers of Excellence.
Lean Six Sigma Master Black Belt Instructor and Coach
Simplilearn LLC (Contract)
Houston, TX
01.2013 - 01.2017
- Trained and certified 250+ professionals in Lean Six Sigma methodologies (Green Belt / Black Belt).
- Delivered data-driven, project-based training programs focused on real-world application and measurable outcomes.
Process Improvement Consultant
Capital One Project
Richmond, VA
01.2012 - 01.2013
- Conducted business analysis and process optimization for corporate credit card operations.
- Applied Lean tools (SIPOC, CTQ) to improve customer satisfaction and service delivery timelines.
Lean Six Sigma Project Lead
TRADOC – U.S. Army
01.2011 - 01.2012
- Led high-impact process improvement initiative reducing pilot medical hold time from 62 days to 13.2 days, generating $43M cost savings over six years.
- Delivered executive-level reporting and implemented value stream mapping and KPI frameworks.
Education
Master of Science - Social Science, Organizational Development
Illinois State University
Skills
- Business Process Reengineering (BPR)
- Lean Six Sigma (DMAIC, DMADV, Kaizen)
- Continuous Process Improvement (CPI)
- Strategic Planning and Roadmap Development
- Stakeholder Engagement (Multinational / DoD / NATO)
- Data Analytics and Performance Measurement Key Performance Improvement (KPIs)
- Knowledge Management (KM)
- Workshop Facilitation and Executive Engagement
- Governance and Quality Management (QMB /Planning Requirement( PR) & Execution (E) / CAPABILITY DEVELOPMENT (CAPDEV)
- Training Development and Delivery
Certification
- Lean Six Sigma Master Black Belt – Villanova University
- Certified Knowledge Manager – Knowledge Management Institute
- Continuous Process Improvement and Change Management – Allied Signal
- Performance and Training Professional Certification – University of Houston
- Instructional Design (Performance-Based) – Daryll Sink and Associates
MILITARY EXPERIENCE
- United States Army – Signal Intercept (Security Agency), Augsburg, Germany
- Held Top Secret–Cryptologic Clearance (Honorably Discharged)
TOOLS and TECHNOLOGIES
- Minitab
- Microsoft Office Suite
- Data Analytics and Reporting Tools
- Process Mapping Tools
Timeline
Business Process and Continuous Improvement Analyst
NATO Allied Command Transformation (ACT)
01.2023 - Current
Knowledge Management / Measurement Analyst
Worldwide Counter Threat Solutions (OPTEVFOR / OPNAV)
05.2022 - 09.2022
Senior Process Improvement Analyst
Irving Burton Associates / DLH (Defense Health Agency)
07.2021 - 01.2022
Business Change Manager – Pharmacy Operations
Anthem Blue Cross Blue Shield
06.2021 - 03.2021
Organizational Development / Process Improvement SME
Advanced Management Strategies Group (TRADOC)
06.2017 - 10.2017
Lean Six Sigma Master Black Belt Instructor and Coach
Simplilearn LLC (Contract)
01.2013 - 01.2017
Process Improvement Consultant
Capital One Project
01.2012 - 01.2013
Lean Six Sigma Project Lead
TRADOC – U.S. Army
01.2011 - 01.2012
Master of Science - Social Science, Organizational Development
Illinois State University