- Enjoying the art of baking and pastry-making, experimenting with recipes
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gym Workouts
- Wine Tasting
Larry Naotala
Las Vegas,NV
Summary
Results-oriented professional with a focus on team leadership and operational efficiency. Successfully implemented training programs that improved service delivery and customer satisfaction, while establishing compliance best practices to ensure financial integrity.
Overview
11
11
years of professional experience
Work History
Manager
Firstcash
Las Vegas, NV
11.2020 - Current
- Led team to optimize cash management processes, enhancing operational efficiency.
- Implemented training programs for staff, improving service delivery and customer satisfaction.
- Established best practices for compliance with financial regulations and company policies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Increased fine jewelry sales by implementing effective product merchandising strategies.
Pawnbroker
Firstcash Inc
Las Vegas, NV
10.2018 - 11.2020
- Led team in training new staff on operational procedures and customer service excellence.
- Conducted market research to adjust pricing based on current trends and demand.
- Mentored junior pawnbrokers in best practices for valuation and negotiation techniques.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Fostered relationships with clients, resulting in increased customer retention rates.
Package Handler
United Parcel Service, UPS
Odessa, TX
08.2015 - 08.2018
- Operated package sorting machinery to ensure efficient workflow and accurate shipments.
- Loaded and unloaded delivery trucks, adhering to safety protocols and operational standards.
- Maintained cleanliness and organization in warehouse areas to support operational efficiency.
- Trained new staff on equipment usage, safety measures, and best practices in package handling.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
High School Diploma -
Shadow Ridge Highschool
Las Vegas, NV05-2015
Skills
- Expense tracking
- Exceptional customer service
- Loss prevention strategies
- Verbal and written communication
- Staff training and development
- Key performance indicators
- Loan servicing
- Database management
- Professionalism
- Store operations
Interests
Timeline
Manager
Firstcash
11.2020 - Current
Pawnbroker
Firstcash Inc
10.2018 - 11.2020
Package Handler
United Parcel Service, UPS
08.2015 - 08.2018
High School Diploma -
Shadow Ridge Highschool