Larry Parhams
Customer Service Representative
Dallas,TX
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fast Eddie's Concierge Auto Repair Experts
Richardson, TX
11.2021 - Current
- Receives callers at the dealership, determines the nature of their business and directs callers to their destination.
- Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
- Guarantees all checks in accordance with company policy.
- Diplomatically handles customer complaints and refers them to the appropriate individual/unit for resolution.
- Ensures all company safety policies and procedures are strictly followed.
Credit Analyst
Barnsco
Dallas, TX
07.2024 - 10.2024
- Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Assessed collateral values and ensured sufficient coverage for secured loans.
- Developed relationships with external partners such as creditors, appraisers, title companies, in order to facilitate smooth processing of loan applications.
Collections Representative
Anderson Crenshaw & Associates
Dallas, Texas
11.2017 - 05.2019
- Recorded and updated customer personal accounts with accurate contact information.
- Developed collection methods to achieve or exceed company financial goals.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
Education
High School Diploma -
Brookhaven College
Dallas, TXSkills
- Customer service/customer relations
- Call center experience
- Account management
- Quality control
- Team Player
- Call escalation
Timeline
Credit Analyst
Barnsco
07.2024 - 10.2024
Customer Service Representative
Fast Eddie's Concierge Auto Repair Experts
11.2021 - Current
Collections Representative
Anderson Crenshaw & Associates
11.2017 - 05.2019
High School Diploma -
Brookhaven College