Larry Roope
Pulaski,VA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
13
13
years of professional experience
Work History
Cashier
Lowes Home Improvment
Radford, Virginia
09.2024 - Current
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Used suggestive selling techniques to promote add-on sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Cashier
Food City
Pulaski, VA
03.2024 - 07.2024
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped with purchases and signed customers up for rewards program.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Assisted with price checks, go-backs, and replenishing supplies.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
Fuel Clerk
Kroger
Radford, Virginia
01.2012 - 04.2019
- Maintained work area and kept cash drawer organized.
- Prepared daily records of food and gas sales and balanced register drawers.
- Performed daily inspections of fueling station including monitoring pumps for accuracy of readings.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
- Adhered to safety protocols when handling flammable liquids or gases during fueling operations.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Organized incoming shipments, stocked shelves, rotated inventory, and removed expired items.
- Responded promptly to emergency situations such as spills or fire alarms in a professional manner.
- Counted and balanced cashier drawers.
- Performed daily inventory checks to ensure stock levels met customer demand.
- Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Associate of Applied Science -
New River Community College
Dublin, VA12-2023
High School Diploma -
Pulaski County High School
Dublin, VA06-2012
Biology
Radford University
Radford, VASkills
- Drawer balancing
- Upselling techniques
- Order taking
- Cash handling expertise
- Identification checks
- Reports and documents
- Multitasking and organization
- Point of sale operation
- Refunds and exchanges
- Dependability and reliability
- Customer service excellence
- Complex Problem-solving
- Clear communication
- Data entry
- Empathy and patience
- Retail merchandising
- Loyalty program promotion
- Reliability and punctuality
- Cleaning and sanitizing
- Online orders preparation
- Team collaboration
- Professionalism and courtesy
- Training and onboarding
- Proficient in Word, Excel, and Powerpoint
Timeline
Cashier
Lowes Home Improvment
09.2024 - Current
Cashier
Food City
03.2024 - 07.2024
Fuel Clerk
Kroger
01.2012 - 04.2019
Associate of Applied Science -
New River Community College
High School Diploma -
Pulaski County High School
Biology
Radford University