Larry Shapiro
Pleasant Valley,New York
Summary
Dynamic sales professional with a proven track record at Aubuchon Hardware, excelling in customer service and inventory management. Skilled in fostering teamwork and resolving customer issues, I enhance shopping experiences while maintaining optimal stock levels. Recognized for effective problem-solving and proactive communication, driving sales and customer satisfaction.
Overview
32
32
years of professional experience
Work History
Sales Associate
The Home Depot Inc
05.2014 - Current
- Assisted customers in locating products, enhancing overall shopping experience.
- Educated customers on product features and benefits, promoting informed purchasing decisions.
- Conducted inventory checks, ensuring stock levels met customer demand and store standards.
- Collaborated with team members to execute promotional displays, driving product visibility.
Sales Associate
Curtis Lumber And Plywood
06.2009 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Communication with customers professionally and proactively to provide product information and advice.
Store Manager
Aubuchon Hardware
02.1994 - 06.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Sociology
University of Vermont
Burlington, Vermont, VT05-1974
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Shrink Auditing
Timeline
Sales Associate
The Home Depot Inc
05.2014 - Current
Sales Associate
Curtis Lumber And Plywood
06.2009 - 02.2014
Store Manager
Aubuchon Hardware
02.1994 - 06.2009
Bachelor of Science - Sociology
University of Vermont
HR and Complaint resolution
Finding ways to deescalate while adhering to company Policy
Escalate to management as a last resort
Listen with Sympathy