Larvonne Jordan
Killeen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
World Travel Holdings
07.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Claims Representative
USAA Insurance
10.2023 - 05.2024
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
Customer Service Representative
UnitedHealthcare
03.2022 - 10.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Applied Science - Social Psychology
LaGuardia Community College
Long Island City, NY06-2005
Skills
- Conflict resolution
- Claim processing
- Data verification
- Customer engagement
- Product knowledge
- Technical support
Timeline
Customer Service Representative
World Travel Holdings
07.2024 - Current
Claims Representative
USAA Insurance
10.2023 - 05.2024
Customer Service Representative
UnitedHealthcare
03.2022 - 10.2023
Associate of Applied Science - Social Psychology
LaGuardia Community College
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