Lary Hoag
Walmart
Bentonville,AR
29
years of professional experience
Experienced operations manager and safety-focused leader with expertise in team supervision, compliance, and customer service. Known for improving efficiency, strengthening accountability, and maintaining safe, high-performing operations.
Work History
Operations Manager Fleet Safety
3 Years 6 Months- Coached associates on safety procedures, service expectations, and productivity practices.
- Reviewed operational reports to identify process issues and improve efficiency.
- Led shift priorities, supporting consistent execution of policies and operational procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Walmart Truck Driver
29 Years 6 Months- Operated tractor-trailer equipment safely across assigned routes.
- Inspected vehicle systems before and after trips to support DOT compliance.
- Secured freight using proper loading and tie-down procedures.
- Coordinated with dispatch to adjust routes and resolve delivery delays.
- Maintained accurate logs, trip records, and required shipping paperwork.
- Monitored trailer condition and reported mechanical issues promptly.
- Delivered freight efficiently while following traffic, safety, and Walmart standards.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Contributed to culture of safety, participating actively in safety meetings and trainings.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Management
Operations oversight
Performance monitoring
Employee motivation
Staff development
Maintaining compliance
Goal setting
Interpersonal communication
Project management abilities
Project leadership
Schedule management
Performance management
Health and safety compliance
Continuous improvements
Onboarding and orientation
Conflict mediation
Work flow planning
Solutions development
Timeline
Operations Manager Fleet Safety
Walmart
04.2023 - CurrentRead More
Walmart Truck Driver
Walmart
04.1997 - CurrentRead More
High School Diploma
Read More