Larysa Via
Lexington,SC
Summary
Demonstrated exceptional customer service and strong work ethic at Applebee's Grill + Bar, enhancing guest satisfaction and increasing sales through effective upselling. Skilled in cash handling and multitasking, with a proven ability to foster positive relationships and maintain cleanliness standards in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Server
Applebee's Grill + Bar
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experiences.
- Accurately processed orders using point-of-sale system, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure efficient workflow during peak hours.
- Upsold menu items to increase overall sales and enhance guest satisfaction.
- Trained new servers on company policies, menu offerings, and customer service standards.
- Resolved guest complaints with professionalism, fostering positive dining experiences.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Kitchen
Applebee's Grill + Bar
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Togo
Applebee's Grill + Bar
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Host
Applebee's Grill + Bar
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlist efficiently, optimizing guest flow during peak hours.
- Communicated with kitchen and service staff to ensure timely food delivery.
- Assisted in training new hosts on procedures and customer service standards.
Expo Food Runner
Applebee's Grill + Bar
- Delivered food orders promptly to ensure customer satisfaction.
- Assisted servers in maintaining efficient table turnover and service flow.
- Coordinated with kitchen staff to streamline order preparation processes.
- Managed cleanliness and organization of service areas for optimal efficiency.
Setup Crew Member
Applebee's Grill + Bar
- Set up dining areas by arranging furniture and ensuring cleanliness for guest readiness.
- Collaborated with team members to prepare service stations before restaurant opening.
- Assisted in inventory management by organizing supplies and restocking items as needed.
- Maintained safety standards by adhering to food handling and sanitation guidelines.
Server
Waffel House
Lexington, SC
07.2025 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
High School Diploma -
Liberty High School
Bealeton, VA05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
Timeline
Server
Waffel House
07.2025 - Current
Server
Applebee's Grill + Bar
Kitchen
Applebee's Grill + Bar
Togo
Applebee's Grill + Bar
Host
Applebee's Grill + Bar
Expo Food Runner
Applebee's Grill + Bar
Setup Crew Member
Applebee's Grill + Bar
High School Diploma -
Liberty High School