Summary
Overview
Work History
Education
Skills
Timeline
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Lasaedi Martin

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating a memorable dining experience for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Seeking a challenging position where I can leverage my skills and experience to contribute and exceed goals for this company.

Overview

5
5
years of professional experience

Work History

Server, Bartender

Mezzo Bistro & Bar
03.2022 - 01.2024
  • Ensured that all guests felt welcomed and were given responsive, professional service at all times
  • Crafted and served cocktails and beverages to guests in a fast-paced environment
  • Developed and maintained relationships with regular customers, resulting in increased revenue and positive reviews
  • Managed inventory and restocked bar supplies, ensuring sufficient stock levels at all times
  • Trained new hires on mixology, customer service, and cash handling
  • Managed reservations and seating arrangements to ensure efficient use of tables and timely service
  • Managed payments and processed transactions using point-of-sale systems
  • Made menu recommendations and provided information about daily specials to customers
  • Resolved guest complaints and provided solutions to ensure guest satisfaction
  • Coordinated with other staff members to ensure timely service and positive guest experience
  • Managing all To Go orders (Walk-in/ Postmates/ Uber Eats)

Travel Nanny

Care.com
08.2018 - 02.2022
  • Worked full time with the family, taking care of 2 girls (5, 11) Monday-Friday and on call
  • Assisted in their virtual learning during COVID-19
  • Managed the schedules of the children, including the planning of engaging activities, driving/ picking up from any events like sports and school
  • Executed light housekeeping, including laundry, vacuuming, and bedroom tidying
  • Organized, shopped for, and cooked 12+ weekly meals of breakfast and lunch
  • Helped with homework 6 days per week by having regular fixed hours to introduce discipline and fun incentives to finish

Education

Bachelor's - Professional Pilot Aviation

College of Southern Nevada
Henderson, NV

High School Diploma - undefined

Nevada Learning Academy
Las Vegas, NV

Skills

  • Strong Leadership and Management Skills
  • Excellent Communication and Interpersonal skills
  • Exceptional Customer Service Skills
  • POS Systems and Cash Handling
  • Creativity and Adaptability
  • Teamwork and Collaboration

Timeline

Server, Bartender

Mezzo Bistro & Bar
03.2022 - 01.2024

Travel Nanny

Care.com
08.2018 - 02.2022

Bachelor's - Professional Pilot Aviation

College of Southern Nevada

High School Diploma - undefined

Nevada Learning Academy

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Lasaedi Martin