Benjamin Larson
Batavia,IL
Summary
Dedicated professional with strong customer service skills, emphasizing effective communication and problem-solving. Committed to enhancing guest experiences and ensuring safety compliance in fast-paced environments while remaining a positive professional demeanor throughout.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Bartender
Olive Garden
Naperville
02.2026 - Current
- Delivered attentive guest service in high-energy dining setting to enhance overall dining experience.
- Provided menu expertise and tailored food recommendations to enhance customer satisfaction.
- Supported team members during peak hours to enhance service efficiency.
- Provided excellent customer service to ensure satisfaction.
- Followed safety and sanitation guidelines to maintain a safe workspace.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored compliance with minimum age requirements for alcoholic beverage consumption by verifying identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Engaged with customers to create inviting atmosphere and foster positive dining experiences.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Sanitized glasses with disinfecting solution after each use.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Restaurant Manager, New Restaurant Trainer, Etc.
Raising Cane's
Batavia, Rolling Meadows, Naperville, Glen Ellyn
08.2022 - 01.2026
- Managed daily restaurant operations and ensured compliance with health standards.
- Guided and managed staff to ensure delivery of exceptional customer service.
- Implemented inventory control procedures to minimize waste and loss.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Engaged with customers to address feedback and improve dining experiences.
- Maintained equipment and facilities for safety and operational readiness.
- Conducted regular performance evaluations to support staff development initiatives.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to enhance revenue generation.
- Assisted with kitchen preparation during peak times.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to ensure exceptional customer service and foster employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Collaborated with management to refine training processes and materials, improving staff onboarding and retention.
- Maintained up-to-date knowledge of industry trends and best practices.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Crew Member, Crew Trainer
McDonald's
Batavia
06.2021 - 08.2022
- Provided excellent customer service in fast-paced restaurant environment.
- Operated kitchen equipment and followed food safety protocols.
- Maintained cleanliness and organization of work areas and dining spaces.
- Collaborated with team members to meet service goals during peak hours.
- Assisted in training new crew members on operational procedures.
- Handled cash transactions accurately at the front counter.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Delivered food promptly to enhance guest experiences
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Batavia High School
Batavia, IL05-2022
Skills
- Food and beverage preparation
- Customer service
- Sales technique optimization
- Restaurant operations
- Inventory management
- Safety compliance
- Team leadership
- Problem-solving
- Effective communication
- Strong work ethic
- Professional demeanor
Certification
- Illinois BASSAT
- SERVE SAFE
- Food-Handlers
Timeline
Server, Bartender
Olive Garden
02.2026 - Current
Restaurant Manager, New Restaurant Trainer, Etc.
Raising Cane's
08.2022 - 01.2026
Crew Member, Crew Trainer
McDonald's
06.2021 - 08.2022
High School Diploma -
Batavia High School