Lasagne Thompson
Little Elm,TX
Summary
Adaptable professional with 20+ years of experience and a
proven knowledge of cost reduction, process improvement, and
regulatory compliance. Aiming to leverage my skills to
successfully fill the Claim Manager role at your company.
Overview
23
23
years of professional experience
Work History
Claims Specialist
State Farm Insurance
05.2023 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
LITIGATION CLAIM SPECIALIST
State Farm Insurance
01.2022 - 05.2023
- Present defense strategies to management, peers, and attorneys analyzing defensibility of claims
- Participated in depositions and mediations as the Corporate
- Representative
- Company technical resource in the areas of company claim policies, procedures, insurance contracts and endorsements specific to Florida
- Review for compliance with company procedures, applicable state laws, and legal requirements
CENTRALIZED INVESTIGATION SPECIALIST
State Farm Insurance
11.2019 - 01.2022
- Analytical review of claim handling to determine areas of opportunity to increase claim handler accuracy
- Negotiate claim settlements and recommend litigation when settlement negotiation
- Review of claim handling in accordance with company guidelines
- Collaborations with management, peers, underwriting and training partners to provide feedback and develop solutions to improve claim handling
- Analyze and develop written correspondence related to claim handling results
- Specialized knowledge and understanding of Claims to complex assignments.
EXTRA-CONTRACTUAL LITIGATION ANALYST
State Farm Insurance
03.2016 - 11.2019
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments
- Company technical resource in the areas of company claim policies, procedures, insurance contracts and endorsements
- Review for compliance with company procedures, applicable federal/state laws, and legal requirements
CLASSROOM TRAINER
State Farm Insurance
11.2015 - 03.2016
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
- Monitor, evaluate, or record training activities or program effectiveness
- Offer specific training programs to help workers maintain or improve job skills.
CLAIM SPECIALIST
State Farm Insurance
08.2000 - 11.2015
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
- Pay and process claims within designated authority level
- Supervise claims adjusters to ensure that adjusters have followed proper methods
- Prepare reports to be submitted to company's data processing department.
Education
Master of Business - Risk Management
WALDEN UNIVERSITY
Minneapolis, MNBachelor of Science (B.S - Kinesiology/Physical Education
UNIVERSITY OF LOUISIANA
Lafayette, LASkills
- Courtroom Procedures
- Work Organizing and Prioritizing
- Insurance Industry Experience
- Claims
- Payment and Investigation Escalations
- Insurance Coverage Limits
- Large-Sum Computations
- Policy and Procedure Explanations
- Inspection Report Review
- Settlement Management
Timeline
Claims Specialist
State Farm Insurance
05.2023 - Current
LITIGATION CLAIM SPECIALIST
State Farm Insurance
01.2022 - 05.2023
CENTRALIZED INVESTIGATION SPECIALIST
State Farm Insurance
11.2019 - 01.2022
EXTRA-CONTRACTUAL LITIGATION ANALYST
State Farm Insurance
03.2016 - 11.2019
CLASSROOM TRAINER
State Farm Insurance
11.2015 - 03.2016
CLAIM SPECIALIST
State Farm Insurance
08.2000 - 11.2015
Master of Business - Risk Management
WALDEN UNIVERSITY
Bachelor of Science (B.S - Kinesiology/Physical Education
UNIVERSITY OF LOUISIANA
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