Lasandra Robinson
Ann Arbor,MI
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Reliable [Job Title] offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] and [Type] areas and flexible with changing business needs. Precise [Job Title] with strong understanding of [Product or service] sales and excellent mathematical skills. Expert in customer service, financial recordkeeping and accurate transactions. Trained in [Area of expertise] sales with knowledge of [Software].
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Piada Italian Street Food
7 2018 - 3 2020
- Maintained customer satisfaction with quick and professional handling of product returns
- Counted money in drawers at beginning and end of each shift
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Maintained current knowledge of store promotions and highlighted sales to customers
- Performed cash, card and check transactions to complete customer purchases
- Learned and positions and provided backup at key times
- Conducted inventory counts by adding each item in stock and documenting in [System]
- Monitored self-checkout systems and provided assistance or intervention where required.
Food Service Worker
Cottage Inn Pizza
06.2023 - 05.2024
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Set up and broke down food service lines quickly to maintain service flow.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Dishwasher
Zingermanns delicatessen
10.2021 - 08.2022
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand
- Place clean dishes, utensils, or cooking equipment in storage areas
- Sort and remove trash, placing it in designated pickup areas
- Sweep or scrub floors
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition
- Clean garbage cans with water or steam
- Receive and store supplies
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars
- Transfer supplies or equipment between storage and work areas, by hand or using hand trucks
- Clean or prepare various foods for cooking or serving
- Prepare and package individual place settings
- Load or unload trucks that deliver or pick up food or supplies
- Set up banquet tables.
Courtesy Clerk
Kroger Grocery Store
02.2018 - 06.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Helped customers take merchandise out of store and loaded items into vehicles
- Restocked and organized merchandise in front lanes
- Returned unwanted items to correct store locations and restocked shelves
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts
- Met customer call guidelines for service levels, handled time and productivity
- Delivered prompt service to prioritize customer needs.
Manufacturer
Michigan Works
06.2007 - 07.2009
- Worked with raw materials to develop complete and commercially viable products
- Maintained organized work area by cleaning and removing hazards
- Performed general equipment maintenance and repair to minimize downtime
- Assembled products according to changing daily work orders and specific customer needs.
Education
Associate of Arts - Liberal Arts and General Studies
Washtenaw Community College
Ann Arbor, MISkills
Food Preparation
Cleaning
Product Restocking
Cash Handling
Microsoft Office Suite
Purchase Assistance
Guest Services
Cash Register Operation
Product Organization
Proficiency
Accomplishments
- Achieved by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to
- Supervised team of staff members.
- Achieved [through effectively helping
Hardworking
- Punctuality and dependability.
- Initiative and flexibility.
- Motivation and priorities.
- Learning and self-reliance.
- Stamina and perseverance.
- Culturally fit.
- Team spirit.
Timeline
Food Service Worker
Cottage Inn Pizza
06.2023 - 05.2024
Dishwasher
Zingermanns delicatessen
10.2021 - 08.2022
Courtesy Clerk
Kroger Grocery Store
02.2018 - 06.2018
Manufacturer
Michigan Works
06.2007 - 07.2009
Customer Service Cashier
Piada Italian Street Food
7 2018 - 3 2020
Associate of Arts - Liberal Arts and General Studies
Washtenaw Community College