LASASHA BURGESS
Columbia,SC
Summary
Organized and detail-oriented administrative professional with 13+ years of experience in operations support, records management, and team leadership across manufacturing and public sector environments. Proven ability to manage documentation, coordinate schedules, and support daily operations while ensuring compliance with policies and procedures. Strong communicator with experience supervising teams, improving workflows, and maintaining accurate records in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Operations & Administrative Coordinator
Michelin North America
08.2021 - Current
- Maintain accurate production, inspection, and compliance records to support operational reporting and audits
- Track daily production data, materials usage, and downtime, ensuring accurate documentation and reporting
- Identify and document quality issues, escalating concerns and supporting resolution processes
- Collaborate with cross-functional teams to improve workflow efficiency and communication
- Ensure adherence to safety and operational procedures in a high-volume environment
- Support process improvement initiatives by maintaining organized and detailed documentation
Administrative Supervisor
SC Dept. of Mental Health
05.2015 - 03.2021
- Supervised daily operations and administrative activities for a team, ensuring compliance with policies and procedures
- Managed staff schedules, assignments, and coverage, improving efficiency and accountability
- Maintained detailed incident reports and administrative records with a high level of accuracy
- Conducted performance evaluations and provided coaching to support staff development
- Coordinated communication between departments to ensure smooth operations
- Responded to incidents and resolved conflicts while documenting outcomes clearly and professionally
Program Coordinator
Boys & Girls Club
05.2011 - 11.2014
- Coordinated daily program operations, including scheduling, staffing, and activity planning
- Maintained program documentation, attendance records, and reports for leadership review
- Communicated with parents, staff, and administrators to ensure program effectiveness
- Supervised and trained staff, ensuring compliance with organizational policies
- Supported program improvements through organization, reporting, and feedback collection
Education
Bachelor of Science - Criminology & Criminal Justice
University of South Carolina
Skills
- Records Management & Documentation
- Scheduling & Coordination
- Data Tracking & Reporting
- Process Improvement
- Team Supervision
Administrative & Operations
Leadership & Communication
- Cross-Functional Collaboration
- Conflict Resolution
- Staff Training & Development
- Microsoft Office (Excel, Word, Outlook)
- Data Entry & Database Management
- Administrative Systems
Technical Skills
Timeline
Operations & Administrative Coordinator
Michelin North America
08.2021 - Current
Administrative Supervisor
SC Dept. of Mental Health
05.2015 - 03.2021
Program Coordinator
Boys & Girls Club
05.2011 - 11.2014
Bachelor of Science - Criminology & Criminal Justice
University of South Carolina