Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lasha Ford

Pawleys Island,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Supervisor

Franks Outback
05.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Customer Service Cashier

Blue Water Exxon Gas Stations
02.2017 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.

Cashier

Shell Gas Station
04.2008 - 08.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

GED -

Waccamaw High School
Pawleys Island, SC
03.2009

Skills

  • Process Improvement
  • Business Development
  • Schedule Development
  • Data Analytics
  • Staff Management
  • Strategic Planning
  • Microsoft Experience
  • Goal-Oriented
  • Complex Problem-Solving
  • Priority Management
  • Training and Mentoring

Languages

Spanish
Limited Working

Timeline

Supervisor

Franks Outback
05.2018 - Current

Customer Service Cashier

Blue Water Exxon Gas Stations
02.2017 - Current

Cashier

Shell Gas Station
04.2008 - 08.2011

GED -

Waccamaw High School

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Lasha Ford