Lasha Sam
Carencro,LA
Summary
Proactive Student/Manager with superior skills in Business Administration who is very eager to bring value to the establishment through many years of experience, hard work, and dedication. I am a team player with excellent communication skills, highly self-motivated, high quality of work, strong negotiating skills, and an excellent public-facing point person. An effective leader whose highly committed with a great track record for leading my peers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys
Lafayette, LA
02.2018 - 06.2021
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Receptionist/Customer Service Associate
Coin Laundry
Lafayette, LA
06.2016 - 02.2018
- Collected Rental payments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sorted, washed, pressed and folded customers laundry
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Leader
Popeyes Chicken
Carencro, LA
04.2011 - 06.2016
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Prepared meals
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Ringing up orders
- Bagged more than 50 orders per day
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegate daily tasks and responsibilities.
- Regulated pricing, inventory count, and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Associate, Cashier
Family Dollar
Lafayette, LA
02.2014 - 04.2016
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Restocked and organized merchandise in front lanes.
- Ringing up merchandise
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Honoring coupons
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collecting payments and giving appropriate change
Call Center Representative
NuComm Call Center
Lafayette, LA
06.2009 - 03.2012
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Accommodated callers with special needs such as language interpretations and call escalation to specific departments
- Answered incoming calls, chat messages, and email communications to handle business concerns.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Arts - Business Administration
Strayer University
Washington, DC09.2021
High School Diploma -
Carencro High School
Lafayette, La05.2009
Skills
- Accurate money handling
- Effective Communication Skills
- Training and mentoring
- Customer Service
- Microsoft Office
- Project Management
Certification
- Servsafe -Food Manager Protection Certification
Timeline
Shift Manager
Wendys
02.2018 - 06.2021
Receptionist/Customer Service Associate
Coin Laundry
06.2016 - 02.2018
Retail Sales Associate, Cashier
Family Dollar
02.2014 - 04.2016
Shift Leader
Popeyes Chicken
04.2011 - 06.2016
Call Center Representative
NuComm Call Center
06.2009 - 03.2012
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Carencro High School