Summary
Overview
Work History
Education
Skills
Timeline
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Lasha Thomas

Bronx,NY

Summary

Trustworthy Head Vault Teller, known for high productivity and efficient task completion. Specialized in cash management, fraud detection, and regulatory compliance. Excel in leadership, problem-solving, and communication skills, ensuring seamless operations and team coordination.

Overview

9
9
years of professional experience

Work History

Head Vault Teller

Citizens Bank
New York, NY
04.2022 - Current
  • Conducted daily vault operations, including opening and closing the vault.
  • Monitored cash balances in the vault and reconciled discrepancies with bank records.
  • Performed regular audits of cash drawers for accuracy and compliance with regulations.
  • Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
  • Created and maintained key performance indicators to track operational efficiency and effectiveness.
  • Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Associate Banker

JPMorgan Chase
Bronx, NY
03.2018 - 10.2021
  • Provided customer service by attending to their inquiries and requests for information.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Established strong relationships with customers to increase customer loyalty.
  • Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
  • Completed daily cash balancing and operated ATMs.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.

Associate Manager

MCDONALDS CORP
BRONX, NY
09.2015 - 05.2019
  • Implemented customer service standards across all departments in the organization.
  • Trained new cashiers on proper use of registers and store policies.
  • Processed refunds and exchanges according to company policy.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Uraban Assembly Career in Sports
The Bronx, NY
06-2015

Skills

  • Regulatory knowledge
  • Operational Efficiency
  • Organizational abilities
  • Deposit processing
  • Operating Procedures
  • Reporting and auditing
  • Customer service and support

Timeline

Head Vault Teller

Citizens Bank
04.2022 - Current

Associate Banker

JPMorgan Chase
03.2018 - 10.2021

Associate Manager

MCDONALDS CORP
09.2015 - 05.2019

High School Diploma -

Uraban Assembly Career in Sports

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Lasha Thomas