Lashae Edwards-Hall
Jackson,MS
Summary
Experienced Recruiter with a proven track record of identifying and attracting top talent in the technology industry. Adept at building strong candidate pipelines, fostering client relationships, and managing the end-to-end recruitment process. Seeking a challenging role to continue driving talent acquisition success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Recruiter
Nelnet
2021.10 - 2023.05
- Lead full-cycle recruitment process for technical positions - Collaborate with hiring managers to understand staffing needs, define job requirements, and create effective job descriptions
- Source candidates through various channels, including LinkedIn, job boards, social media, and employee referrals
- Screen resumes, conduct initial interviews, and assess candidates' technical skills and cultural fit
- Manage interview logistics, coordinate technical assessments, and provide feedback to candidates
- Negotiate job offers and facilitate hiring process, including background checks and onboarding
- Maintain candidate pipelines and use applicant tracking systems (ATS) to track recruitment activities
- Develop and maintain strong relationships with candidates, hiring managers, and third-party vendors
- Stay updated on industry trends and best practices to improve recruitment strategies.
- Collaborated with various departments to define job qualifications.
- Facilitated new hire orientation and scheduling.
Recruiter
Maximus
2021.02 - 2021.07
- Managed a high-volume requisition workload, successfully filling positions within tight timelines
- Implemented recruitment marketing strategies to enhance the company's employer brand and attract passive candidates
- Proactively research and identify cutting-edge sourcing techniques for identifying top technical talent - Collaborated with cross-functional teams to improve recruitment processes and drive efficiency
- Conducted regular market research to understand compensation trends and make data-driven job offer recommendations
- Participate in implementing, continuously refining, and assessing recruiting processes to deliver high quality results and enhance candidate experience - Presented recruitment metrics and progress reports to senior management
- Responsible for posting open positions on social media, corporate career web sites, and other possible channels
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Customer Service Retention Supervisor
Comcast, Remote
2017.06 - 2021.02
- Worked with other supervisors and management team members to support agents and maximize customer satisfaction
- Hired, trained, and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensured agents understand and complied with all call center objectives, performance standards, and policies
- Developed, motivated, evaluated, and coached staff on proper call handling and teamwork and delivering excellent customer service
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Completed bi-weekly payroll for 15-20 employees.
Quality Assurance Specialist
Comcast
2015.01 - 2017.05
- Monitored and evaluated agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Applied functional and expertise and knowledge of performance standards to provide on job training to team members -Created and implemented individual developments plans and related coaching plans to establish behaviors that will lead to improved metrics -Partook in customer and client listening programs to identify customer needs and expectations
- Reviewed performance data (e.g., monitored calls, scorecard, etc.) -Preparing reports and analyzing data to assist management.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Education
Bachelor of Science -
The University of Southern MS
Hattiesburg, MS2013
Skills
- Time Management
- Job Applicant Interviews
- iCIMS Applicant Tracking Software
- Assessments and Qualifications
- Active Listening
- Corporate Policies
- Social Media Platforms
- Offer Letter Drafting
- Confidential Records Management
- Contract Negotiation
- Candidate Pre-Screening
- Interviewing Clients
- Talent Acquisition
- Excel Spreadsheets
Certification
-Advanced Sourcing Techniques
- Boolean Search and Advanced Search Tools
- Candidate Assessment and Screening
- Technical Skills Evaluation
- Applicant Tracking Systems (ATS)
- Strong Communication Skills
- Problem-Solving
- Technical Trend Awareness
- Microsoft Office Suite
- Candidate Sourcing
- Interviewing and Assessment
- Offer Negotiation
- Relationship Building
Timeline
Corporate Recruiter
Nelnet
2021.10 - 2023.05
Recruiter
Maximus
2021.02 - 2021.07
Customer Service Retention Supervisor
Comcast, Remote
2017.06 - 2021.02
Quality Assurance Specialist
Comcast
2015.01 - 2017.05
Bachelor of Science -
The University of Southern MS