Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShae Hayes

Stone Mountain,GA

Summary

Reliable and detail-oriented, healthcare, professional, seeking a remote position in patient scheduling, data entry or virtual assistance. Experienced in working with patients, maintaining accurate information, Communicating, professionally and handling tasks efficiently. Strong, organizational and time-management skills with the ability to work independently in a remote position.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alorica
Greensboro, North Carolina
10.2020 - 12.2021
  • Assisted customers with inquiries and provided accurate product information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed orders and returns efficiently using company systems and software.
  • Adapted quickly to new technologies and tools for enhanced customer support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Bellamy call center
Winston-Salem, North Carolina
03.2016 - 09.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Handled high-volume calls while ensuring quality service delivery.
  • Engaged with customers to build rapport and enhance the overall experience.
  • Utilized CRM software to track customer interactions and service requests.
  • Collaborated with team members to improve customer satisfaction strategies.

Education

Parkland High School
Winston-Salem, North Carolina

Skills

  • Customer service
  • Complaint resolution
  • CRM software
  • Order processing
  • Customer satisfaction
  • Effective communication
  • Time management
  • Active listening
  • Empathy and patience
  • Friendly demeanor
  • Professional demeanor
  • Punctuality and reliability

Timeline

Customer Service Representative

Alorica
10.2020 - 12.2021

Customer Service Representative

Bellamy call center
03.2016 - 09.2017

Parkland High School
LaShae Hayes