Summary
Overview
Work History
Education
Skills
Timeline
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Lashae Manning Harris

Washington,DC

Summary

Accomplished customer service professional with extensive experience at MGM National Harbor. Demonstrated skills in cash handling and problem-solving, leading to the creation of a tracking system for lost items that enhanced return rates. Known for meticulous attention to detail and a robust work ethic in high-pressure settings. Also I developed exceptional customer service and communication skills in dynamic and fast-paced environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Lost & Found

MGM National Harbor
07.2024 - Current
  • Collected and turned in lost and found items.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Developed an effective system for tracking lost and found items, leading to a higher rate of successful returns to patrons.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.

Host

Busboys and Poets
08.2024 - 12.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Crew Member

Tropical Smoothie Cafe
05.2024 - 08.2024
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Richard Wright
Washington DC
05-2025

Skills

  • Customer service
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Written and verbal communication
  • Complex Problem-solving
  • Attention to detail
  • Work ethic and integrity
  • Patience and empathy

Timeline

Host

Busboys and Poets
08.2024 - 12.2024

Lost & Found

MGM National Harbor
07.2024 - Current

Crew Member

Tropical Smoothie Cafe
05.2024 - 08.2024

High School Diploma -

Richard Wright
Lashae Manning Harris